We make every effort to ship your order by the next business day. If an item is out of stock we will notify you via phone and/or email in a timely manner. We ship via USPS FIRST CLASS or PRIORITY MAIL within the USA.
**International shipments are shipped via FIRST CLASS INTERNATIONAL or Priority Mail International and can take 1-3 weeks for delivery. ***Sorry we do not offer out of the country shipping without a tracking number.
We take PayPal and Credit Cards for our Etsy store.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Q: What if I need to return my purchase? A: Our return policy is simple and straight forward and is printed at the bottom of each sales receipt that comes inside your package:
"Lamplight Return Policy: Customers may return any materials in good condition within thirty days of invoice date for a full refund. Shipping charged are nonrefundable and return shipping are at customer expense unless otherwise stated. Please call before returning any items."
Q: Where do I send the return?
A: LAMPLIGHT FEATHER, INC. 743 SHAMROCK BLVD VENICE FL 34293
Q: What are the International shipping options? A: We ship packages out of the country with a tracking number. We can ship via First Class Mail International or Priority Mail International. The shipping charges will be calculated by Etsy.