Please note the delivery times given by Singapore Post: ❥ Normal mail takes about 5-18 working days for international airmail parcels, however it can take up to 5 weeks when delayed at customs or during festive seasons (in Singapore or your country).
❥ Registered Mail takes about 5-15 business days to arrive, however it can take up to 5 weeks when delayed at customs or during festive seasons (in Singapore or your country).
❥ All orders above $25 (before postage) will ship via registered mail with tracking (except Italy, in which All orders ship with tracking information). Alternatively, you can request for registered mail on orders under $25 and the shipping cost will be adjusted accordingly. Do note we cannot be responsible for lost mail if no request has been made to register it (unless we have no records of sending them)
❥ ❥ If you have not received your parcel within 3 working weeks after it has shipped, please contact us. We take non-delivery cases very seriously, and will do our best to rectify any problems.
❥If you are from (Italy, France, or Israel), it is highly recommended that you register your parcel (note us for details!) Please note we cannot be responsible for lost parcels sent via normal mail (unless they were not dispatched) (:
Thank you for reading and for your kind understanding~!
Paypal and major credit cards.
Returns & exchanges
REFUND & EXCHANGE ❥ Orders are not considered "Lost" in transit until the following time has passed: International: 6 weeks after shipping date International to ITALY / FRANCE / ISRAEL: 60 days after shipping date
❥ On the rare occasion that parcels received have been damaged in flight, we will resend the damaged item on your next order, or refund the item cost fully or partially depending on the damage incurred. Please contact us with photos of your damaged item within 3 days of receiving it.
❥ Please understand that different countries have different restrictions, and we have no control over your countries' clearance systems, and hence cannot account for parcels held at customs :)
FREE GIFTS ❥ When buying over $25 (excluding S/H) you usually will get a free squishy - leave a note "over $25!" to remind us to add it in (: