Our Discount System: order $30+ Registered Post Shipping order $50+ receive 4% off -- use coupon MPB504OFF order $100+ receive 8% off -- use coupon MPB8OFF100 order $200+ receive 12% off -- use coupon MPB12OFF200 order $300+ receive 15% off -- use coupon MPB15OFF300 order $500+ receive 20% off -- use coupon MPB20OFF500
ATTENTION PLEASE: PLEASE:
Photos are representing items from lots. Colors can vary from lot to lot, even inside the lots. This is natural for natural gemstones. Sizes can minimal vary too. If your projects needs highest accurate requirements - please contact us before buying! - this is the fair partnership - thank you!
************PROMOTION SPECIAL************** If you are able to show us a seller that offers in particular the same beads you'd like to buy worldwide for lower price conditions / send us the link and we will cut the offer down :-) *****************************************************
PAYMENT MODE PAYPAL only - use PAYPAL to easily pay with credit cards and more.
SHIPPING WORLDWIDE SHIPPING by Air Mail.
Estimated shipping times: 10-15 working days. All possible third party fees at destination are charges of the buyer.
100% SATISFACTION GUARANTEE
All our goods are carefully selected and professionally packed.
IMAGES: Although we are trying to provide high resolution images, it is not possible to match 100% daylight conditions. Natural tone colors can vary.
In case of complaints: Please give us as soon as possible all details - we will handle with you together RETURN / REFUND / EXCHANGE modes.
Once received, we hope that every customer is extremely satisfied with their purchase. However, if you have received any item which you are not completely satisfied with, the item(s) can be returned for a full refund within 14 days so long as they have not been used at all.
We are acting fair, generous & professional. We hope we find in our customers the same practice.
This guarantees smooth cooperation and consolidates our worldwide best price policy.
We communicate in English, German, French fluently. Our trained teams in sales, warehousing, dispatch and post sales are available to offer you great value for money and a level of expertise and customer service that few local companies can equal.
WHOLESALE / SPECIAL TASKS
Feel free to ask us for goods currently not offered. We will as soon as possible offer them.
Feel free to contact us for large quantity wholesale offers.
Feel free to contact us for manufacturing purposes - we have our own factory facilities.
For Express delivery with UPS or DHL- please contact us before making a payment of the order. Provided that all of the items on your order are in stock we will dispatch your order as soon as we can, general within one to two working day but sometimes slightly longer during very busy periods. Where items on your order are out of stock, we will contact you immediately to find another solution with you together. If you would like us to ship to an alternative address rather than your registered billing address, simply tick the box at PAYPAL (when you are checking out) and complete the address details. Shipping time for international shipping: US: average 10-15 business days. UK, CANADA, AUSTRALIA: 15-30 business days. EU / NEAR-MIDDLE EAST: 15-35 business days. In high traffic times, bad weather conditions, insufficient airplane carriers, very remote areas, the shipping time can even be longer. For Express delivery with UPS or DHL- please contact us before making a payment of the order. We will provide the cheapest and best possible offer.
We are not responsible for delays caused by couriers or customs - local delays or at your destination. You may be required to pay import duties by your government - you will be notified by the courier that delivers your goods if this is the case.
Payments are processed with PAYPAL only. You can use any credit card or other payment procedures provided by PAYPAL. When you buy goods or services from our store, we need to know basic information about you, including your name, postal address, e-mail address & telephone number. to ensure a safe delivery. After confirmed payment a cancellation is not possible. Orders are immediately in processing status. All possible further third party costs - if any - are buyers costs. You may be required to pay import duties by your government - you will be notified by the courier that delivers your goods if this is the case.
Returns & exchanges
We hope you will be completely satisfied with any product purchased from us.
However should you wish, you can return it for any reason within 14 days from the date of dispatch for a full refund (less postage costs). We will advice you with the RMA number and the return address. Customers have to pay all return fees. Items must be unused and in an as new condition with all packaging and labels/tags attached. Please be aware that you are responsible for the item(s) until such time as they are received by us. As such we advise that you use a traceable and insured method of delivery, or at least obtain proof of postage to enable you to claim from the carrier should your item(s) fail to arrive with us. If your goods have either been received as damaged or are missing please contact customer services immediately by convo us. If the goods are damaged we will need a proof of the damage - an image sent via email and a written damage proof by the courier. It is your responsibility to take care of this. In the unlikely event that something you have purchased from us is faulty when it arrives then we will be happy to replace it for you. Please contact customer services immediately by convo us.
ITEMS that are custom made or are signified as with Certification of Authenticity are not eligible for returns.
We want our customers to be able to make well informed decisions on what will be best for them. Therefore we try to supply best quality images of our products. If in any doubt however, you have the opportunity to e-mail for advice. Someone is always on hand to answer your questions as quickly and concisely as possible. You are very welcome to propose further products that we should offer for you. We will revise and offer quickly and as best as we can.
Once products have been chosen and ordered, we make sure the goods arrive in the best and quickest way for you. We offer generally flat rate shipping. In case you need the goods as fast as possible, we can offer DHL or UPS Express shipping services. Please contact us in case. We keep as many goods as we can in stock although to help minimize overheads that lead to price increases we do operate a just in time service for selected products so that orders can be dispatched with a minimum of delay.
Once received, we hope that every customer is extremely satisfied with their purchase. However, if they have received any item which they are not completely satisfied with, the item(s) can be returned for a full refund within 14 days so long as they have not been used at all.