We will ship your order within 3 working days of when your full payment clears. Custom orders for jewellery will take the time mentioned in the listings. All orders will be shipped free via International signed for airmail which would normally be with you in 10 to 14 days. This is a letter post service and a signature is required upon receipt. Please note that if you live outside of the EU (European Union) area you may be charged customs duty to import goods into your country and this is at your cost.
EMS courier service is available and is a fully insured courier express service and normally takes 7 working days. Please ask if you wish to use this service which is at additional cost...Cost for a 100 grams is $35 and this will hold many gemstones. Delivery is normally within 4-5 working days. Please let us have your phone number for this service so that the courier can contact you in necessary. Combining If you would like to purchase multiple stones then please advise and we will ship them altogether once full payment is received. Generally combining is over a period of 10 days from the purchase of the first item.
At this time we accept Paypal as our preferred payment method until Etsy allow other countries to use the credit card services they offer. Paypal if very easy to use so please don’t be put off! If you prefer you could make a bank transfer (please contact us for details).
Returns & exchanges
As your complete satisfaction is our goal, we offer a 14 day no quibble returns policy on gemstones! Please advise us, via email, of your intention to return any items and let us know your reason for returning. Return shipping is at the purchasers expense. We cannot make a refund until the item or items are received by us. In the case of Moissanite diamonds, we purchase these to order so they are not returnable.
Refunds do not apply to custom made items which are non returnable as they are made to your specific instructions and requirements.
Additional Policies Packaging: We post our gems in a standard small zip lock bag or a suitable gem box placed inside two bubble bag envelopes and label them with a consignment envelope with your address clearly printed and protected. If you wish we will be pleased to offer a gift wrapping service where we can supply a gemstone display box inside small black gift bag. Please let us know if this service is required.