Most orders, with the exception of custom or made-to-order orders, are shipped within 1-3 business days, Monday-Friday upon full clearance of payment. Your order will be shipped to the address on file with your payment processor, Paypal or Etsy.
***INTERNATIONAL CUSTOMERS PLEASE NOTE: Customs forms will be completed with your purchase price. Buyers are responsible for paying any Customs import taxes, duties, tariffs, VAT, or other charges assessed by their countries, and should check into those charges before making a purchase.***
I do use recycled packing materials for some items to help out the environment and to help try to lower shipping cost.
Payment is due at the time of your purchase. I accept the following payment options:
Paypal Direct Checkout with Etsy
** Please note that you do NOT need a PayPal account to pay via credit card. Simply select the "PayPal" button at checkout and you will be taken to a secure page where you can pay by credit card. **
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you are not completely satisfied with the item for any reason, please let me know within 3 business days of receiving it. I will do everything I can to make it right for you.
I will happily exchange/refund the product if it is returned in the original package and condition. Exchanges will be allowed on equal or lesser value items.
I will issue a refund of the item, minus the initial shipping charge. Return shipping costs are the responsibility of the buyer, so please return item(s) in original packaging. Don't forget to add *insurance* on the return for a safe arrival.
All items on CLEARANCE, SALES (reduced price) and CUSTOM ORDERS are final sales. These items are not returnable or exchangeable!
Thank you again for being a patron of ArtBySunfire!