Each of my creations is made-to-order. I make them in my sweet cottage in Belgrade and my sister, who lives in Belgium, ships them to you. Our current production time is from as short as 1 day to as long as 2 weeks, depending on the items.
Orders are shipped via Belgian Royal Mail priority service. Shipping time to USA is usually 5-15 days. PLEASE NOTE THAT WE DO NOT PURCHASE TRACKING AUTOMATICALLY. If you would like it upgraded to Priority with tracking number, let me know in “notes to seller” and I will send you a new invoice with extra shipping charge of 7.50 USD.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
4. Refunds and Exchanges
La Mia Casa will accept returns or exchanges on damaged items if the client can prove that the item was received in that state, within the logical time frame after the purchase, with maximum of 2 weeks after receiving the item. As of the items regarding which the client has changed her/his mind and the item is not to her/his liking for whatever reason, kindly contact us and we'll do our best to make you a happy customer.
In rare cases where the client doesn't receive the item she/he purchased from La Mia Casa, please let me know about that and I will do my best to make you a happy client! :D My general policy is to offer to either make and ship the same items again or to refund your money. This applies to orders where the price is UNDER 25 USD. For more generous orders, I strongly suggest you purchase the tracking number through Belgian Post, since I would not be able to refund your money or make your order again.
Custom orders can not be returned.
If, for any reason, you don’t feel happy about my items, please contact me through the Etsy conversation system. I will do my best to make sure that you are a satisfied customer.
I will always exchange or refund merchandise if you are not pleased with your order. Feel free to contact me at any time with questions, comments or concerns.
Please pre-pay 100% - all custom sales are final.
Please make sure your Etsy address is updated and correct. I will be shipping to the Etsy address and not Pay Pal. If you would like me to ship to another address, please mention it in the "note to seller" box when paying. If this policy is not followed--a refund or new purchase will not be granted.