I will ship anywhere. If I have not included your destination please send me an email through etsy with your address, so I can give you a price.
Shipping within Canada is usually done by expedited post and takes 4-7 business days. Small packages (under 1 kg) are sent regular mail (no tracking).
Shipping to the U.S. takes about 6-8 business days. Express post is available for an additional charge.
International shipping for small packages are sent by Air, for large packages (over 2 kg), they are sent by land, which can take 4-7 weeks.
All items are shipped from my studio in BC, Canada.
You do not need to have a Paypal account to use the system to pay with a credit card. Once the order is complete, you will receive an email from Paypal or etsy, confirming your payment has been made.
Payment is due at the time of your order, and must be received before I will ship out an item or begin to make your piece. If you do not pay for your order within three days, I reserve the right to cancel the sale. Please let me know if you are experiencing difficulties processing your payment- I am here to help!
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you are not completely happy with your purchase, please contact me within 48 hours. If you send it back to me in its original packaging within 1 week I will refund your purchase price, minus shipping. I do not pay for return shipping.
If you wish to make an exchange, contact me and let me know what you would like to exchange it for. I do not pay shipping on the exchange.
There are no refunds or exchanges on custom orders (made to order) or fabrics by-the-yard.
If an item arrives damage by the post, please notify me right away.
CUSTOM ORDERS - I welcome custom orders! Please contact me.
FABRICS - I try to represent the fabric colours as true as possible, but every computer shows colours differently, so if you want to make sure it is what you want, please order fabric samples.
PRODUCTION TIME - Custom order generally require 2-3 weeks. At peak times, this may be longer. If you need a custom order quicker, let me know (a rush charge may apply)
Washing instructions: products are all shipped with care instructions. Most of my soft furnishings (except the roman shades) can be machine washed in warm or cold water with like colours. Do not use bleach or fabric softeners. Use a mild detergent. Tumble dry on low heat, remove promptly and hot iron if desired.