• I always use Priority shipping. • I send out your package within 1-3 working days. Any delays will be announced in a personal e-mail. • Shipping time to the USA, Australia is usually 1-2 weeks. This can be delayed by customs, but that rarely happens. MIND: during the holiday season this time will increase and may take up to 5 weeks! Shipping time within Europe is 3-5 days. Shipping to other countries can take up to 1- 4 weeks • International Buyers: Please be aware that you are responsible for any customs fees imposed by your country.
• I accept direct checkout, Etsy gift cards, PayPal payments and Ideal. • Payment is due on purchase. • Items will be send or are downloadable after payment has been received
Returns & exchanges
• digital items and other custom made items can not be returned or refunded. • Items other than digital items or custom made items, can be returned within 14 days of receipt of the item. Refunds will be given only upon return of items in it's original condition. Returns must be postmarked within 14 days of receipt. • If you wish to return your item, you are responsible for any shipping costs involved. • I cannot be held responsible for packages getting lost in the mail. But contact me anyway and see if we can work things out. • I cannot be held responsible for packages being damaged by the postal services. But contact me anyway and see if we can work things out. I do need pictures of the damaged item(s) and the state of its packaging on receipt. • Please do NOT buy an item from my shop and request me to exchange it with another item afterwards. Contact me for a custom order instead (before making a purchase!)
• Please be so polite as to not use my pictures without asking for permission first. • Do not copy my original designs with the intent of selling them. My designs (including pictures and descriptions) are our intellectual property and I do not appreciate copyright infringement.