Calculation of combined shipping is automatic, and is based on weight of a First Class Parcel. You will see the cost for shipping before you have to pay. Sorry, but I WILL NOT SHIP A CHARM IN A LETTER. It's against postal service policy as charms are considered "rigid items".
I ship everything via FIRST CLASS MAIL unless otherwise requested and purchased. Within the United States I ship via First Class US Mail, which will get it to you in 3-4 working days within the 48 contiguous United States.
Priority Mail shipping is available as an add on at checkout. PURCHASING EXPEDITED SHIPPING ON FRIDAY, SATURDAY, OR SUNDAY WILL NOT GIVE YOU AN ADVANTAGE! As stated in the option, Expedited shipping is only available on WEEKDAYS!
FREE SHIPPING within the United States on orders over $100. Enter following coupon code to activate offer: 100FREESHIP
No shipping to Africa, Central America, or the Middle East. Packages "disappear" in those parts of the world.
DELIVERY OUTSIDE NORTH AMERICA takes 2-4 weeks, about half that for shipments to Canada. NOTE: TRACKING ENDS AT THE U.S. BORDER.
We accept Pay Pal and credit cards. Sorry, money orders are no longer accepted.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Full and partial refunds are available by arrangement. Please convo me.
Refunds are made as credits to your Pay Pal or Etsy account.
Requests for refund must be made within 24 hours of receipt of order.
FULL DISCLOSURE REGARDING METAL COMPOSITION OF CHARMS AND BRACELETS
The MATERIAL OF MANUFACTURE is stated in each of my listings. I offer metal, resin, plastic, and rubber charms and bracelets. Many of the charms are colored with enamel. I don't sell glass charms because they break too easily.
My metal charms are LEAD AND NICKEL FREE and are made of pewter (an alloy of tin) or zinc alloy. Most are plated with silver or rhodium (ultra shiny relative of platinum), and are stated as such in the listing. If the plating is sterling silver (92.5% silver), it is noted in the listing. I DO NOT sell any solid sterling silver charms (too expensive!)
My charms that are made in the USA are marked as such within the listings. USA manufacturers are very candid about the content of their charms, because verification and certification is REQUIRED BY US LAW. There is no such restriction on imported charms.
BEWARE of sellers who sell sterling PLATED charms as SOLID sterling silver. Solid sterling silver is REQUIRED BY US LAW to show the number 925. Ask to see the 925 impression which will be molded right onto the piece. Unfortunately, some of the cheap Asian knockoffs display a fraudulent 925 mark.
Most charms imported from Asia are indeed plated with silver, but not 925 silver and it is plated VERY THINLY. The plating may chip off if you bend the charm or grip it with jeweler's pliers. The core of Asian charms is usually an alloy of zinc (dull white in color), but I have found several charms that have a plastic core. If I find that one of my charms has a plastic core, I discontinue it immediately.
An alternative to plating with silver is plating with RHODIUM (a relative of platinum.) The advantage of rhodium is that it DOES NOT TARNISH. The disadvantage of rhodium is that it is a shiny white color that some people don't like.
Other sellers are offering charms they claim to be PEWTER. Pewter manufactured OUTSIDE THE USA, may CONTAIN LEAD. Pewter charms manufactured in the USA contain NO LEAD, and are verified as such (lead free). All of my pewter charms are manufactured in the USA.
As to the ENAMEL: Most of my enamel charms are colored with HEAT SET (in a kiln) enamel. This has a hard, scratch resistant surface and will not chip or rub off. A few of my enamel charms are PAINTED. The color on these charms is likely to chip or rub off. If the charm is merely painted, it is stated in the listing.
If you are still in doubt about the content of a certain charm, or have any other questions, please contact me.