Your purchase will usually ship within 1 day by USPS First Class Mail
~Tracking INFO may take 2 days to fully register with USPS, although the items have been delivered to the post office**
If you prefer quicker shipping or insurance, please send us a message before ordering.
US & INTERNATIONAL ,I am not responsible for lost, stolen, undelivered orders, or reshipment fees for returned parcels. Please make sure that your address is correct before placing your order. I will try my best to help you if an issue arises. If you want to require a signature for your package, send me a message with your order.
INTERNATIONAL ORDERS, all sales are final. Please note you are responsible for customs and customs charges, check your local post. I am not responsible for lost, stolen, or undelivered mail once I release it to the USPS for any reason.
We accept no responsibility or liability for shipping delays which are, as a result of errors on the part of the shipping carrier.
We accept Direct Checkout, Etsy gift cards and PayPal for payment. Paypal is our preferred payment method.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
ITEMS NOT ELIGIBLE FOR RETURN
Items sold in plastic bags are NOT eligible for return/refund because there is no way for us to determine if bags were contaminated, opened, or tampered with.
We offer 5grams sample-sized bags of most of our pigments to test before committing to larger sizes.
PearlPleasures highly recommend testing products prior to its intended use. We also strongly suggest wearing the proper safety equipment and using products in well-ventilated areas.
Actual colors may vary. This is due to the fact that every computer monitor has a different capability to display colors and that everyone sees these colors differently. We try to edit our photos to show the samples as life-like as possible, but please understand the actual color may vary slightly from your monitor. We cannot guarantee that the color you see accurately portrays the true color of the product.
It is the customer's sole responsibility to test products prior to the intended use to determine the final results. We take zero responsibility or liability for the process, usage, or end results of our products.
Custom orders are welcome. Please contact for any custom order requests.