Silverwolf Creations currently accepts PayPal payments, as well as Personal Checks and Money Orders Please Contact us for before sending your Personal Checks and Money Orders (Personal Checks held for 2 weeks to clear).
Sales Tax Silverwolf Creations is required to charge Washington sales tax on orders to be delivered to addresses within the State of Washington. The customer is solely responsible for all sales tax (or other taxation) on orders shipped to any other state or out of the country.
Returns & exchanges
Silverwolf Creations reserves the right to accept or decline your order for any reason. We also reserve the right to alter the price of all items we carry at any time, as stated by our policy: Prices Subject to Change without Notice.
Typographical Errors In the event a product is listed at an incorrect price or with incorrect information due to typographical error, error in pricing, product information received from our suppliers, etc, Silverwolf Creations will attempt to contact you by phone or email before canceling the order or item that is incorrect.
Information on our web site is updated weekly and will always be the most current information available. We only produce two catalogs a year, so over time prices and availability can change drastically from what is listed in our printed catalog.
Price changes Prices are subject to change without notice. The prices listed on our website will be the most accurate and up to date. We only print our catalog twice a year so many items will see price changes or could be discontinued from our stock. Be sure to keep an eye on the NEW ITEMS category of our website, as we constantly bring in new items to replace those we have discontinued.
Back Order Policy When any item is put on back-order here at Silverwolf Creations, we will ship it out to you as soon as it comes in. However if the value of the merchandise is under $5.00 we will drop the missing item from your order and notify you to reorder the item if you desire, along with an estimated due date of its arrival.
Return Policy: RETURNS: If you want to return a product to Silverwolf Creations you must contact us within 15 days of receipt by emailing firstname.lastname@example.org or by calling us at 1-360-551-9196. You must have the original invoice number to refer to. Silverwolf Creations will only accept items for return that are approved and given an RMA (return merchandise authorization) number. Returns will be subject to a 10% restocking fee.
Due to the increase in shipping costs we reserve the right to bill your account for all shipping fees billed to us due to a package being returned or refused without prior approval.
DAMAGES: If you are missing any merchandise from your order, or have received damaged items, put the package aside and contact us within 10 days so we may get the issue resolved in a timely manner. Silverwolf Creations will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No merchandise will be accepted or replacements issued without prior approval to return such merchandise. Filing of damage claims or missing package claims with the shipping provider (UPS, US Postal Service, Fed Ex, Etc…) will be the responsibility of Silverwolf Creations.