**PLEASE READ OUR POLICIES BEFORE PLACING AN ORDER** **FLAT RATE POSTAGE! Order as much as you like for the one price **
All orders are sent to the address on your Etsy invoice - please ensure this is correct.
***TIME FRAMES ARE GUIDELINES ONLY WE CANNOT GUARANTEE DELIVERY DATES DUE TO DELAYS IN TRANSIT OR CUSTOMS***
~Shipping within Australia~- All items are sent with tracking.
Regular Post - Australia Post can be slow at times please allow about 5 business days
Express Post- Please check that you are within the network if you are purchasing this option. Please note orders still take 1-2 business days to process, if you need them in a hurry please contact me before purchasing this upgrade. **Unfortunately Australia post is very unreliable even with express post so always allow 1-2 days for delivery once dispatched**
~Shipping outside of Australia~
Regular post/ Airmail - - Airmail takes approximately 2-3 weeks - Tracking is an optional upgrade- does not come standard - WE CANNOT GUARANTEE delivery dates due to customs and delays in transit, this is just a guideline.
**For CANADA & Europe (and surrounding countries) please allow 4 weeks transit time as it can take longer for parcels to get there.
*******Tracking upgrade*********- Optional upgrade when checking out - Not available to all countries please see below - registered post is however. - Provides tracking from start to finish. - Tracking details will be sent to you once it has been dispatched. With tracking is suppose to be slightly faster but i cannot guarantee that it is.
Please note any import taxes are the responsibility of the purchaser and if your country has specific requirements for packages please ensure you let us know.
Unfortunately these time guidelines are only approximate and parcels can be held up in transit because of customs or other reason so because of this no claims for missing or lost items can be made before 60 days for international deliveries, this ensures adequate time for the parcel to be delivered and returned if there is a problem with your postal address or customs. If your parcel does not arrive within the 60 days we will work with you to provide the best outcome.
Tracking upgrade is currently only available for the following places Belgium, Canada, China, Croatia, Denmark, Estonia, France, Germany, Hong Kong, Hungary, Ireland, Israel, Lithuania, Malaysia, Malta, Netherlands, New Zealand, Poland, Portugal Singapore, Slovenia, South Korea, Spain, Sweden, United Kingdom, United States.
Currently we only accept direct deposit or paypal via Etsy.
Your items will be shipped within 1-3 business days. Most orders are dispatched within 1-2 days but this is depending on work load.
Returns & exchanges
If you have any problems with our items please contact me.
**Any order cancellations must be made within 1 hour of ordering, as everything is made to order if you cancel after this period and and your items are made you will be charged a 50% stock fee, if your items are not made you will receive a full refund**
** Custom cake toppers that are designed and then cancelled before being made will incur design charges **
Returns for items must be requested within 2 days of receipt. Buyer is responsible for return shipping and item must mailed with tracking within 5 days of return request. All returns must be received unused. Once received, if your item(s) meets the above return criteria a full refund minus shipping will be granted through the original payment method within 3 days.
If your item arrives damaged or broken, you must send photos to me within 48 hours, all items will be replaced, no refunds will be given.
** If your item is custom and a proof is sent, once that proof is approved we take no responsibility on spelling mistakes or design errors.**
Custom orders are possible but may take a few days depending on work load. Charges may be applicable if it is an item that I can not resell or is specific to you.