*All shadowboxes are made to order, slight variations may occur*
Serena comes in an 11x14 frame. The red and blue on Serena's outfit and boots are crafted from glitter paper. The white on her suit is crafted with a paper with shine too it. The moon behind her and the glittering orbs are also sparkly! We used gold mirrorboard for all of her accents. This turns into quite a gorgeous display in the light! Her hair ended up being one of the more difficult parts of this box. Finding a way to hide the tabs in the long thin pieces was quite a challenge. Overall, we love how this one turned out and hope to do more from the franchise soon!
Our shadowboxes are cut from card stock paper and assembled by hand into a deep set frame. We make sure to select the perfect shade to bring your character to life. They make very attractive and unique additions to any home decor. All shadowboxes come with a frame and are ready to hang right on the wall.
- We ship both in the US and internationally. Prices vary internationally so please note us if you would like an exact price.
- All products will be shipped in an appropriate sized box and packaged to prevent damages. Should damages occur, please note us and let us know so we can work out a plan to fix any damages (whether that be to send a refund to buy a new frame, send a few foam adhesives and directions to fix it, etc. (see returns for further instructions)) Please let us know, we want you to love what you got and we want it to be in the perfect condition for you!
-All US orders are shipped through Fedex, unless otherwise noted. Expedited shipping is available at an extra cost.
-If a tracking number is applicable, it will be sent along after the package has been mailed.
-International buyers are responsible for any tariffs or customs fees.
-Payment is due at the time of your purchase (unless you have noted us and we have made other arrangements).
-For customs, payment is due after you have approved the digital mock up (please don't hesitate to request changes of mock ups, we want you to love them!).
-We accept payments through paypal
-All boxes will be built only after we have received payment.
Returns & exchanges
Here at The Paper Pony Place, we want everything you receive to be exactly the way you want it. Due to the nature of mailing items, we realize that sometimes things arrive in less than perfect condition and if this is the case with your product, please contact us immediately.
-Should you be unhappy with your purchase in any way, you have the option to return it for a refund up to 7 days after the date of delivery. However, you must notify us you are returning our product. Unsolicited returns will not be accepted.
-We are sorry but all return shipping fees will not be refunded.
-After the package is received, a full refund minus the cost of shipping will be sent via Paypal.
Returns on Custom Pieces
- Due to the highly personal nature of most custom pieces, we cannot offer returns on them (unless they are considered 'canon' character). If you have any questions, please note us.
-If our product arrives damaged, we will take steps to get it fixed (including sending funds to buy a new frame/sending a new frame, sending foam adhesive tabs and a guide on how to fix it, etc.) We stand by our product and want you to love it!
-Should an item arrive damaged beyond repair, we will replace it free of charge (If this is the case, we would like to see a picture of the product so we can determine if there are any steps we can take to help you fix it).
-Repairs will be handled on a case to case basis but rest assured, if there is something wrong, it will get fixed. Our products are nothing without the awesome folks that buy them!