Items will be carefully wrapped in recycled or new padded envelopes or boxes and shipped by USPS First Class Mail with tracking within 3 days of purchase. I recommend purchasing PayPal's buyer protection insurance for your order. Buyers are responsible for providing the correct shipping address.
Payment is due at check out. I accept direct check out, credit cards, and PayPal, a secure online payment system. PayPal is easy to use and accepts all major credit cards like any other online site. Items not paid for upon checkout will be re-listed.
Please convo me BEFORE making payment if you would like to arrange for the following: If you would like a custom order; If you would like to change your puka shell clasp If you would like to arrange for layaway; If you are purchasing more than one item. I will weigh your selections together and may be able to adjust your shipping; If you would like to insure your purchase.
How layaway works: Depending on the price of the item I will break your payments into 2 or 3 reserved listings for you. A deposit in the form of the first listing payment is required for me to hold the item for you. We will agree on a time for your additional payments. When payment is made in full, the item will be shipped out the next day. If you have any questions, please convo me.
If you are paying by eCheck, please note that the check must clear before I can mail your purchase.
CUSTOM MADE ITEMS under $100 require payment in full before work can begin. Custom items over $100 require an initial deposit of 1/2 of the total price before work can begin. The final 1/2 payment is due at completion of the item. Your custom made item will be mailed to you the next business day after full payment is received. All custom orders are NONREFUNDABLE.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Items are returnable within three business days, in the same condition as shipped, and return postage is the responsibility of the buyer. Please be sure to convo me with the tracking number. Refunds include the purchase price but not the shipping. All returns are subject to a 10% restocking fee.
Please contact me within 3 days of receipt if there is a problem with an order and I will work out a resolution. I would appreciate hearing from you BEFORE you leave feedback. I do not re-ship or refund orders that are shown by USPS delivery tracking as having been delivered. Regretfully, I cannot be responsible if buyer provides the wrong shipping address.
For custom orders please allow 2 weeks to complete your order. CUSTOM ORDERS ARE NON-REFUNDABLE. I make every effort to take accurate photos of my items, however, colors may look different due to screen monitor variations. Please convo me if you have any questions. Thank you!
CHANGES TO A PUKA SHELL ORDER IN YOUR SHOPPING CART: PUKA SHELL NECKLACE LENGTH: If you are purchasing a change to your puka shell necklace length, be advised that there is an additonal fee depending on the length required. PUKA SHELL CLASP: If you are purchasing a change to your puka shell clasp, please convo me regarding available clasps. Not all clasps will be in stock.
If you have purchased a jewelry item that needs repair, I may be able to accommodate you. Convo me with a photo of the problem, i.e., broken clasp. Please be advised that there will be a charge for any additional shells or findings needed. Please be further advised that the cost of shipping is the sole responsibility of the customer, as well as the cost of return shipping to you for Priority shipping with signature confirmation payable as an Etsy purchase before your item will be returned to you.