Twisted Ginger design and create hand-crafted knitted items using quality yarns and plenty of patience. We work by hand, or on a Brother standard guage domestic mahine. As each item is made individually, there will be variations in colour, yarn and stitches which ensures that the item has it's own, unique characteristics.
While we make every effort to accuately represent colour and textures in the photographs, please be aware that there may be some differences from product to image due to lighting and variations in monitor settings etc.
Please refer to the shop policies before purchasing and please do contact us with any queries
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We now offer Direct Checkout through Etsy as well as offering the option of paying through Paypal. Currently we do not offer any other methods.
We would appreciate payment within 5 days of purchasing the item. If payment is not received within 7days, the item will be relisted.
If you have any problems with paying within the allotted time, please get in touch and we can agree an extension of this. Please also contact us if you would like the option to pay in installments.
In terms of postage, if we have overestimated the cost of shipping your item, we will happily refund the difference.
Please note that the tax and duties applicable in each individual country are the resonsibility of the buyer.
Digital Downloads are issued immediately upon receipt of payment.
Returns & exchanges
We offer returns and refunds on all Twisted Ginger items except for our Digital Downloads, please see our terms below:
Though we hope that you love our handcrafted items, if you are in any way unhappy with the product you have received or decide it is unsuitable, please contact us within 7 working days and we will respond with options regarding refunds, exchanges or credit in the shop.
Please do get in touch if you are unhappy with your Digital purchase. We want our customers to be happy and we will work with you to reach a resolution.
Please note that refunds do not include postage costs. The buyer will also be responsible for the cost of returning any items.
All items eligible for return must be unused / unworn and wherever possible they should be returned with any care cards or other Twisted Ginger packaging.
Please note that we do not take responsibility for lost packages or any package theft in the postage process. If you would like to add insurance / tracking details, please contact us prior to placing your order for quotes.
We are excited to create custom orders for the visitors to our shop. Please get in touch with your requirements and we can work together on handcrafting the perfect item for you! Many of our current items can be produced in alternative colours or yarns if you prefer.