All of our stone pieces are shipped from Williamstown, Vermont through the USPS using priority mail flat rate. Unless stated otherwise when ordering.
Roux Specialties accepts payment via PayPal and Credit Cards through Etsy's processing.
Returns & exchanges
NON CUSTOM ORDERS: Your satisfaction is of utmost importance to us. If you find it necessary to return a stone piece, we will kindly accept, but ask that our customers pack it in the same way they received it. Please Note: Shipping Charges are non-refundable and return shipping charges are also the responsibility of the customer, unless a mistake was made on our part. Once the item has been returned discernment will then be made to rectify, refund or exchange. The refund may be through the Etsy process or we may send you a refund check or money order. It will be our choice how we handle the procedure.
CUSTOM ORDERS: Unfortunately there is no returns on custom orders. Therefore, it is imperative that an e-mail be sent for probability and confirmation from us before placing the order. If your satisfaction is still not met. Please e-mail, we may be able to accommodate your disfavor.
Each natural stone piece that is pictured is a real stone and that is the one that will be shipped. For the CUSTOM stones we will try to honor your special requests on size, shape and color. Natural Stones are unique, as no two stones are alike and variation must be expected.