✦ SHIPPING ADDRESS It is essential both your Etsy AND Paypal addresses are accurate and up to date at the time of purchase. I will not be held responsible for shipping errors due to incorrect information saved to your PayPal or Etsy account.
✦ SHIPPING & HANDLING TIME I try to ship all orders within 3 business days. Keep in mind that once I have shipped an item, shipping time is out of my control and will depend on the efficiency of the postal service being used. Please allow up to 2 weeks for domestic orders and 4 weeks for international orders. Keep in mind that USPS does not deliver on Sundays or holidays.
✦ SHIP IT FASTER I now offer more shipping options including priority and express overnight shipping. Please keep in mind however, that current processing times still apply. Selecting a faster shipping option will not affect these timelines. Message me if you need an item by a certain date BEFORE purchasing any upgrades.
I ship from area code 92602. Use the following map to see how fast priority mail will reach you: https://www.usps.com/priority-mail/map/
✦ INTERNATIONAL CUSTOMS TAXES Your parcel may be subject to a customs, duty or VAT tax. The regulations concerning whether or not your order will apply vary by country and it is the obligation of the consumer to obtain information concerning these taxes and pay them if necessary. You can usually obtain this information by contacting your postal office or customs office. Please do not request for me to falsify any information on the customs forms.
✦ PAYMENT I currently accept PayPal and credit/debit cards. Payment is due at time of purchase. Orders purchased via e-check will only be shipped after the e-check clears, which can take several days.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
✦ REFUNDS & EXCHANGES If you have received an incorrect or damaged item in the mail, please contact me within 24 hours of receiving the shipment. In your message, please indicate your order number and describe the issue with your order. I will work with you to resolve the problem.
My gemstones are hand-selected from the highest quality gems and it's important to me that you are 100% satisfied with your purchase. If you are not fully satisfied with your purchase, please just mail the package back to me within 7 days of receipt and I will be happy to provide you with a refund, minus shipping costs and a 10% RESTOCKING FEE.
✦ NONE TWO ALIKE The greatest thing about gemstones is that, just like you and I, they are all different and unique in their own way. I try my best to provide the highest quality gems at reasonable prices. I strive to accurately describe each item and ensure that the images on my website accurately reflect the size, shape, and color of the gemstones. However, please keep in mind that due to the nature of gemstones as well as variations in individual computer monitors, the gemstones pictured on our site may vary slightly from your order. There is also a 0.1mm variance on most gems due to most of them being hand-cut.