Packages will be shipped within 3 business days of your purchase. Each purchase is carefully packaged and shipped in a timely way. Shipping to U.S. addresses is via USPS mail. You will be sent a notification once the package ships.
Please convo me for alternate shipping requests. Buyer will be responsible for any additional requested shipping charges including postal insurance.
Paypal is my preferred method of payment.
Payment is due at the time of the order.
Items will be shipped once the Paypal payment is complete.
If a customer requests that an item be held/reserved, then payment should be made within 24 hours.
Returns & exchanges
Please know that your satisfaction is very important. Communication is key, and if there is a problem, please convo me within 7 days of receiving your purchase. Every effort will be made to assure your complete satisfaction.
Hand knits are not returnable. Purchases cannot be refunded, however I will be happy to assist in an exchange as needed. Buyer will be responsible for the cost of return shipping of the purchase, and the item should be in the same condition as was originally sent. Shipping costs for an exchange will be the responsibility of the customer. Customer will convo USPS tracking information to the seller. In the event of a returned item, the customer will receive a store credit of the original purchase less the shipping.
There are no refunds for lost packages, delivery to wrong address, or damages during shipping. If you wish to add postal insurance please convo before making your purchase.
Items are hand knitted in smoke free, animal friendly home.