***NOTE - For most cut glass, I usually ship the same day or the next day; for sheets of glass, tools, etc. I ship within 1-2 days. Most items go out the same day or next day after purchase.
Payment by PayPal, Etsy Checkout. Credit cards accepted through Etsy checkout or paypal. Shipment to the state of Florida will have sales tax added. For international orders, VAT taxes or customs charges are the responsibility of the buyer.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
No refunds. No returns. All sales are final. Glass tiles many not be returned. For items damaged during shipping: At StainedGlassLizard, we strive to be the best packers, but sometimes packages get damaged during shipping. USPS insurance will cover damaged goods, but you will need to keep your box, packing and all contents, which may be required to turn into the post office before a refund will be issued. Photos of damages and details should be sent by Etsy convo. If you have any questions, don't hesitate to call Lizard of Oz Creations - 804-216-6344 (eastern time).
INTERNATIONAL CUSTOMERS - PLEASE NOTE: VAT - VAT taxes or other customs fees are the responsibility of the buyer. GRINDERS - We sell a lot of grinders to international customers! Please note: All electrical devices are manufactured for 110V (US) electrical outlets. If you are outside the US, you may purchase a transformer to change the voltage and fit your receptacle. These may be purchased through your local hardware store or other vendor. SHIPPING CHARGES - Shipping is difficult to figure using the Etsy shipping calculator, because there is no allowance set for the box or packing...so each item is automatically calculated as if it is shipping by itself. For US customers, the shipping is very reasonable and even if the weight is off, the package can almost always still ship priority for the same flat rate, for up to 9 or more sheets. For international customers, the shipping calculates at such a high rate due to differences in shipping rates. Please convo for an accurate shipping fee, which can be MUCH less than the shipping calculator sets. PLEASE NOTE - for INTERNATIONAL CUSTOMERS - StainedGlassSheets reserves the right to cancel and refund any order that cannot be shipped for the rate charged. Occasionally the shipping will be double what you pay - if this happens you can elect to pay the difference, or I will be happy to cancel the order.