I ship out all orders within 2 to 5 business days after payment. All orders shipped USPS First Class, First Class Mail International, Priority Mail, Parcel Select, or Media Mail.
Any over charges for shipping are refunded to buyer.
Please inquire about upgrades & special handling & shipping needs prior to payment.
For International customers, please note; Customs, VAT fees and their handling fees may be charged to you by your country's government. This amount and the policies about such additional charges vary from country to country. Because we ship to so many places we ask if you can please be familiar with your country's additional charges before ordering. Thank you.
Mystic Cartel takes every precaution to ensure that your purchase and shipment are a happy success for all, but if something does happen that is unexpected and frowny, we are ready to handle it. That your experience with Mystic Cartel as a happy one is paramount to us.
Oh no it didn't arrive? We have 45 days from date of shipment to file a claim for non delivery with carrier. Varying wait times for arrival may be required before claim can be filed.
Payment is at time of purchase. Please convo to inquire about special arrangements. I accept Paypal and All Credit Cards Cancellations accepted within 24 hours of purchase. Cancellations prior to packaging and shipping but after payment will receive full refund. Communication is a fantastic tool for us to use together as seller and buyer to insure that our etsy shopping experience is all smiles. Please just ask, the answer maybe yes.
Returns & exchanges
Custom orders, bone reading divination and rootwork are all non-refundable.
Oooops I don't want it; Items returned in the condition received within 10 days of purchase will receive full refund less shipping costs. Any product packaging (not shipping) must be unopened. The condition of all items returned must be resellable. Buyer assumes responsibility for return shipping cost and condition of item(s) returned. Refunds issued after returned item(s) received.
Ooooops I received my item(s) damaged; If an item or items are received damaged, it is necessary to take a photo of the item(s) in their original packaging exactly as it was discovered when opening. This helps us insure against future damage to items, and establishes your claim. Return postage will be supplied and cost of item(s) refunded or item(s) reshipped as available as cooperatively determined by Mystic Cartel and buyer.
Wholesale available on some items, please inquire. I have been a happy wholesaler with many of my items for a few years now to well established retailers.