We ship to the address listed on your Etsy receipt. Everything we ship is sent via First Class mail, with the option to upgrade to Priority Mail at checkout.
Orders are shipped according to the USPS posted timelines, as posted on their website. Their delivery times are not guaranteed, and we can not control any possible delays in the mail. If you need a guaranteed delivery date for your order, please contact us before purchasing for other shipping options.
Orders dated to ship on a postal holiday will ship the next business day.
International orders are shipped via First Class mail, and can take up to 4-6 weeks to arrive.
International customers are responsible for any customs charges, import taxes, and/or fees. Orders marked refused due to taxes/fees can not be refunded. They can be reshipped to you for an additional fee once the package arrives back at our studio.
We cannot mark international packages as a "gift" to avoid customs fees. This is illegal and can result in fines and/or imprisonment.
I accept credit and debit cards through Etsy, as well as Paypal.
All amounts are in US dollars. Production of orders will not begin until payment has been received in full.
Returns & exchanges
I want you to be completely satisfied with your order, so please indicate any special requests at the time of your order.
Coupon codes must be used at the time of purchase and cannot be applied to previous orders.
Please do not return any product to me without prior authorization. To obtain authorization, please send an email first.
Crazybird Supplies is a division of Hope of My Heart Designs, LLC.
If you're interested in sterling silver jewelry, take a look at my wife's jewelry shops: Hope of My Heart Designs: https://www.etsy.com/shop/hopeofmyheart Hope Designs Too: https://www.etsy.com/shop/hopedesignstoo
We also have a shop for other personalized items: My Hope Gifts: https://www.etsy.com/shop/MyHopeGifts