In most cases, shipping takes approximately 1 week via USPO. Please make sure your address on Etsy matches your address on PayPal. If these are not the same, and you don't message me otherwise, I will ship to your Etsy address
I accept PayPal as well as Etsy gift cards. Please note that you do not have to have a PayPal account to pay. You can follow the links to pay with your credit card without creating a PayPal account. Orders not paid for within 48 hours will be cancelled. Below are 2 useful links for payments. http://www.etsy.com/help/article/339 https://www.etsy.com/blog/en/2007/how-to-pay-with-a-credit-card-and-create-a-paypal-account/
Returns & exchanges
I pack each topper very carefully using food grade material and /or bubble wrap. This should provide ample protection to the toppers while in transit. However, I cannot control how the package is handled during transit. If in the unlikely event that your order arrives damaged, please contact me immediately upon receipt with clear photos of the box and damaged toppers and I will work with you. Please keep the box and all packing until the matter is resolved. Some minor damage can be fixed using a dab of water ( will act like glue) to repair the fondant. If there is sufficient time to remake the damaged topper and ship it in time for the event, I will replace the topper free of charge. However, an additional shipping charge may apply. All items are made-to-order and due to this nature I am not able to accept returns. Refunds will not be issued on returns, late delivery by the Post Office or incorrect shipping address. In addition, I am not responsible for damages caused as a result of the package being exposed to environmental elements upon delivery. I highly recommend someone is available to receive the package, especially during the hot, humid months and rainy periods. Damage can occur to the toppers if the package is left outside unprotected.
I love creating new designs! Please contact me for a custom order. Some 3D toppers have supporting material ( toothpicks, lollipop sticks) to hold the parts, joints and/or heads. Please remove them before consuming. * Kindly include the date of your event, color of your choice and correct address. ( I will ship to your Etsy address- if it has changed, you are responsible to notify me)