Your files will be available to download once payment is confirmed. Here's how.
Payment: I accept payments via Paypal or Direct Checkout using your Debit or Credit Card.
Returns & exchanges
Refunds and Exchanges
IN STOCK ITEMS: For in stock items bought (ready to ship, as opposed to custom orders) you have a 14 day 'cooling off' period, whereby you can return the item. This starts from the time the item arrives with you. Once the item is returned to me, at your cost, I will refund the cost of the item. Refunds do not include the cost of any postage, either from me to you or your return postage. This return time does not apply to bespoke, custom made orders, or to items that have been received and used by you, which may not be returned without prior discussion. Clothing may be tried on and not worn for any length of time. Again, postage will not be refunded.
CUSTOM ITEMS: Custom knits are by nature customer-specific and as such are unlikely to be suitable for another buyer. I take great pains to ensure that the consultation and design process is suitably thorough before embarking upon a custom project therefore it is not possible to offer refund or exchange on these items.
KNITTING PATTERNS: Due to the nature of the product no refunds will be given on knitting patterns.
CUSTOM ORDERS: I am more than happy to take on custom orders. Please get in touch with your ideas and requirements! I request full payment before I start work and once I have started work on your order your right to cancel ends (according to UK Distance Selling Regulations). Custom orders are non-returnable unless there is a fault on arrival. All items will be thoroughly checked before leaving my hands. I cannot be responsible for the colours your monitor shows, but do my utmost to ensure that colours are represented as accurately as possible on my screen. .