This is a set of colour fabric SAMPLES only , not a finished item.
You will receive a set of small pieces of fabric to match to your outfit, before you put in an order
There are 3 options:
TULLE: four 10cm square samples of Italian Illusion Tulle in arctic white, silk white, ivory & cream
SILK: up to 6 colour & fabric type swatches, 5cm wide, in your choice of cream, white, Ivory or champagne.
ORGANZA: 3 sheer silk organza samples, 10cm square, in silk white, magnolia, cream. .
The cost of the samples will be deducted from your order when you purchase a veil, accessory or cape.
Please note samples may take up to two weeks to arrive & your custom made item will take a further 1- 3weeks to be created specifically for you.
The entire process is likely to take 8 weeks, if requesting samples, so please make sure you allow enough time before your wedding.
There are strictly no refunds or returns on samples.
Includes postage world wide.
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Shipping & policies
Combined shipping is available for things purchased from this shop
✿ Every item is made to order especially for you.
Veils, headpieces & accessories take 2-3 weeks from the time you pay until it is ready to ship.
Items are made in the order that they are purchased, & I will let you know as soon as you pay what the wait time is on orders. Rushed orders can be custom made at an additional expense, if we have time.
You'll receive a message from me with a copy of the postal receipt, after your package hits the Post Office. After that it's all up to Australia Post & your local postage service.
I usually get to the Post Office on Monday & Friday, as necessary.
All pieces are packed in boxes, so they arrive in the condition they were sent. I try as much as possible to recycle boxes to come to me, to save cost & the planet.
You may request tracking & insurance at an addition cost.
► Domestic Shipping - all orders over $180 receive free domestic shipping by Express Post.
► International Shipping - Please remember I'm in Australia, so your goodies may take 3-4 weeks to arrive. Often times it only takes 10 working days.
If you need Express postage please convo me for the additional costs.
❉❉ PLEASE NOTE: Buyers are responsible for any and all Customs Charges, Taxes & Additional Postal Fees ❉❉
Some countries, particularly in the UK & Europe charge quite high customs fees. I cannot estimate what these will be on shipping. If you want insurance I must divulge the full cost of the item & postage on the customs form & you will be charged accordingly at your end.
Payment is appreciated at time of purchase. If I do not hear from you within 48 hours with non-payment, I will cancel the sale and relist the item.
Paypal is a lovely, simple, secure way to purchase items, so I choose to use Paypal as my main method of payment. It also has a great Buyer Protection Policy, which can give you peace of mind too.
NEW to Etsy? This Tutorial can help you through the checkout process:
Returns & exchanges
All Empire Room pieces are custom made to order especially for you, therefore we do not provide a refund if you have changed your mind.
Hopefully there is never a need for a refund, I try to keep my customers smiling, but in the event that you are unhappy with your goodies please convo me within 7 days of receiving your item & I will endeavour to solve the problem.
Return postage charges are the responsibility of the customer & will not be refunded. All items must be suitably packaged & sent with tracking. Empire Room will not be responsible items lost in return post.
Everything you see in the Empire Room store is made to order & will take from 2 weeks to 4 weeks to create.
Delivery times are in addition to these time lines, so please allow enough time, so you won't be disappointed by the postie not arriving in time.
Feel free to contact us with any questions.
If you would like something different to what is in store or made to match your outfit please ask for a custom order & we'll see what we can manage.
Given enough time, you can send me fabric to match an outfit exactly.
I am also available for private consults, if you live in Melbourne.
Empire Room Bridal can also carry out expert alterations on special occasion wear.