Hi friends, During the end of the school year all items are between 1-2 weeks out for shipping. If you're worried and want to know if it can be shipped faster just ask! Thanks for understanding.
If you ordered a custom piece that involves a picture or a special message provided by you please get that to me soon by the message system of Etsy or by email listed on the receipt. Most custom made items take a week and a half to 2 weeks to make.
All other items will be shipped with in 2-3 days of purchase.
$ Shipping Overages $ If the method of shipping I use for an item is less than what you paid by over a $1 I will refund the overages after I have shipped your item.
Methods of shipment Your purchase will be mailed by USPS(within the US.) Some higher priced items will have insurance added into the shipping charge for our protection.
Priority mail Some items are now being shipped by Priority mail only, this is for your peace of mind and mine. This will be shown by the price.
Other mailing services are available just ask. :)Convo me if you would like other arrangements.
International ( shipped outside of the USA) International First class can take up to a month depending on where you live and how long the package is held in Customs. I can't guarantee package delivery by any deadline without Express delivery (The only one with a time frame USPS will guarantee.) This method will cost a little extra and an invoice will be sent to you before the package is shipped if you desire your package there in a certain time frame.
Guarantee of arrival Should a parcel absolutely have to be there by a specific date, I'm willing to make arrangements with private courier companies to help facilitate this. (see shipping methods above) At no time will I 'guarantee' that any package will be delivered by any specific date, UNLESS we have agreed upon this in the purchasing and shipping fees. The USPS dates are guidelines and regretfully not guarantees. :(
If it's a gift.... Receipt included? I am happy to ship out gifts to friends and family. Please let me know in the message you would like that. (Of course no receipt would be added.) I will even include a message from you if you desire.
I accept Paypal and the credit cards approved by ETSY. Once items are paid for I will ship/ or begin your project. ♥*************************************************************♥ ***All sales to SC residents will include 6% sales tax or the tax appropriate for your county. Paypal will automatically generate sales tax upon purchase.*
Returns & exchanges
I gladly accept returns
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I always strive to give you the best product... Many of my items are One-of-a-kind pieces because of the process I use and cannot be replaced exactly like the first. My items that use resin are made by me and are just that... Handmade. Slight imperfections and pesky things like bubbles may be present. However, most of the time they are seen in the photos, and if they are noticeable mentioned in the description.
Should there arise a problem with a handmade piece, a refund will be issued if it is found to be within the terms below and unable to replicate.
Can I get a Refund? Any requests for refunds or returns must be received within three business days of the parcel arriving.
I will be happy to refund the price of the PRODUCT if you are unsatisfied once I have received it back again in it's original condition. All items must be in original condition to receive any refund at all.
Custom Orders There will be no refunds or returns on custom orders. I try to work very closely with you to make sure the item you ordered is just the way you want it.
Shipping Refunds Shipping charges will NOT be refunded for packages sent. All other refunds will be considered on a case by case basis. The buyer is responsible for all shipping charges. All returns MUST be shipped with delivery confirmation. Please notify me so that I can be expecting it.
Damages in shipping I cannot be held responsible for packages being damaged by the postal services. But, if something has happened to the package in transit, please contact me. I want us both to be happy.
Lost Parcels and Refunds In case of an item not arriving, the item will be reshipped Unless the parcel has been confirmed as delivered. Please allow time for me to confirm with the post office. After I have confirmed, an invoice will be sent for the customer to pay for the NEW shipping. Once the invoice has been paid the new replacement will be mailed. Some replacements may take an additional time to make. If it is a handmade item I am no longer able to replicate I will refund the price of the Product only.
Please make sure your info on Etsy is correct I don't recheck addresses on paypal. The best way to get in touch with me is to convo me. :)