Our packaging guidelines are such that merchandise is shipped safely to the customer. If any merchandise received damage, please contact me immediately to get coverage on a verified damaged items. If you can possibly send photos of the damaged items that would be helpful.
Orders will ship only by USPS, First Class Mail, Priority or Express mail with delivery confirmation after we process your order. You will receive the tracking number as confirmation as soon as your item(s) are packaged for shipping.
Under normal circumstances the package will ship the within 24 to 48 hours of the sale. However sometimes shipping can take up to 2 or more business days from notification in some extreme cases. This can be the case with international orders due to different Holiday schedules.
In the rare case that there is a delay of an order being shipped due to stock shortage, I will contact you within 24 hours via Etsy's email and allow you to cancel or wait for the order at your discretion.
For Paypal purchases, we will ship to the “Paypal Registered Address”, please make sure you have the right address on the Paypal account. If you prefer shipments to other addresses you must contact me via Etys email with the preferred ship to address, if you do please identify the Order number and items purchased.
For customers using Credit Cards, we will ship to the address filled in the Etsy account. Please be sure of the addresses before you order.
For US shipping you will pay flat rate Priority on multiple purchases with combined shipping fees based on the quantity and size. These will be sent via USPS Priority
Postage rates are as follows: Small Flat rate Box - $5.35 Medium Flat Rate Box $11.35
All packages are shipped with delivery confirmation.
PLEASE contact me for quantity buying for 5 or more units of any style before placing an order.
NOTICE FOR INTERNATIONAL BUYERS:
International packages cannot be tracked once they leave the US. Your package can take up to 8 weeks delivery time depending on your country and can be delayed by customs processing. You (the purchaser) are responsible if you would like international insurance as we are not responsible for items lost or damaged in international shipping.
International packages may incur fees, duties, taxes and or charges by your country’s Customs Service. These charges are not included in the listing price or shipping charges and are the sole responsibility of the buyer upon receipt of the shipment. I am required by the laws of the US to disclose the value of all orders on the customs forms as required.
I accept Paypal and Major Credit Cards.
All order will process as soon as the payment are received. I will forward a USPS within one business day after payment has been received.
My company is in Texas and therefore all Texas residents will pay 8.25% sales tax. If you have Texas Tax ID certificate please e-mail me your copy before purchase so I can change your Tax listing.
Returns & exchanges
If you need to return your order for a reason listed below, Please e-mail me here on Etsy via the "Conversation Icon", within 7 days of receiving your package for return instructions.
Reasons for return: 1. Item is defective or broken. 2. Item is not as described or advertised.
** Our preferred option is to replace the item with a proper one.
To keep our prices low, we avoid returns unless we make the mistake by shipping the wrong item or insufficient volume in your order.
*** Shipping cost are not refundable, We do not pay shipping charges on any returned items or exchanges.
*** There are no returns on Special Orders or Sale items/Double Items.
So please make sure to check the sizes of the items before ordering. Almost ever item has a scale next to it, some have known items in the photo to help you make a judgement of the size.
We try our best to describe each of the items on my listing as best we can, if there’s some ambiguity in a description please contact me to explain the sizing or to solve the problem. You are more than welcome to ask any question regarding my merchandise and I’ll try to answer as best I can.
Almost all of our items are pictured with a RULER/SCALE in MiliMeters and the bottom of each photo so you can see the Item and size in the photo as well as in the description. If you still have questions please contact me via ETSY CONVERSATION/MAIL, I will respond A.S.A.P.
You can translate any of the sizes at http://www.worldwidemetric.com/measurements.html just enter the size and press calculate to get the standard measurements.