All purchases weighing more than 13 oz are mailed USPS Priority within the U.S. Otherwise, I ship first class via USPS. All items are shipped with Delivery Confirmation and tracking number if possible. International orders ship with USPS Priority mail. Tracking may not be available on international orders.
I ship to the address shown on the Etsy invoice. Let me know immediately if you need me to ship to a different address.
I do ship internationally as long as the product is compliant with import regulations. I fill out customs forms as accurately as possible. The buyer is responsible for any customs due.
Most orders will ship within two business days from the time I receive payment. Custom orders may take longer. I will give you a time frame when discussing your order.
If I've overestimated the shipping cost for an item or group of items, I will gladly refund excesses over $1.00 USD.
If you don't receive your order in a reasonable time, please contact me so we can track it down together.
**All Texas sales will be subject to an 8.25% sales tax**
I accept PayPal and major credit cards through PayPal or Etsy's direct checkout. Payment must be received within three days. I ship after I receive payment.
Sometimes the Etsy checkout can be confusing to new buyers. Please feel free to contact me with any questions you have.
Returns & exchanges
If you are not happy with any item, please contact me I will be happy to issue a refund once the item is returned.
The item(s) needs to be returned in the same condition as it was mailed for full refund.
No returns and/or refunds after 15 days from the shipping date for USA orders and 21 days for international orders.
If you need more soap than what I have listed, let me know.
For custom made soaps, cold process soaps take about six weeks to make, including curing time. Hot process soaps take about one to two weeks.
If you see something you like but need a different color or some other customization, contact me and I'll do my best to accommodate your request.
Feel free to contact me if you have any questions or need more pictures. I also appreciate any feedback you may have on my shop and products.