The perfect add on when gifting a necklace or keeping one for yourself:). This will help keep the necklace shiny and bright longer and should be used instead of a liquid cleaner.
Jewelry metals eventually tarnish when exposed to air (a natural reaction to sulfur in the air), leaving a less-than-stellar shine over time. The soft yellow Sunshine® Cloth cleans and brightens jewelry with special non-toxic, non-scratch microfiber abrasives and lustering agents. Used by many top retailers, the cloth effectively cleans tarnish and fingerprints from sterling silver, gold, brass, nickel and copper - just rub the surface. Hands stay clean and jewelry stays beautiful! The polishing action works until the cloth is completely darkened on both sides. Arrives packaged in a tube and ready to use.
Size of cloth: 5 inches by 7.5 inches This is not recommended and shouldn't be used on any sort of plated metal.
IMPORTANT NOTE: Please make sure that your Etsy and PayPal addresses are correct as this will serve as the shipping address for your order. If it is incorrect, this could cause a delay in getting your order to you in a timely manner.
I try and process/make all orders within 3-5 days of ordering. This of course depends on demand etc. Please contact me though if you need it sooner and I will happily try my hardest to accommodate you.
U.S. BASED ORDERS: All U.S. orders will be shipped via USPS First Class service. Of course, if you need something sooner, please let me know and we can expedite the shipping for a higher cost.
All U.S. orders will also be sent with a tracking number/delivery confirmation.
INTERNATIONAL ORDERS: Timeframe for International Orders can be weeks depending on location and customs etc. Sorella Sweets will not be held accountable for lost or stolen items. These orders will not be sent with any sort of tracking or insurance.
INTERNATIONAL FEES, DUTIES, & TAXES ARE THE RESPONSIBILITY OF THE RECIPIENT
LOST PACKAGES IN THE MAIL When I turn a package over to the post office, the delivery of that package is then the responsibility of the post office to ensure that it reaches your home. If for some reason:
1) your package goes missing or 2) utilizing the tracking number, the package says delivered but you have not received it.
Then a Missing Package Claim must be filed by you the buyer with a post office that is close to your home so that they can try and find or locate the missing package. Unfortunately this is something that must be filed by the buyer and not Sorella Sweets.
However, if the package goes without a “delivered” update for 30 days after you file the Missing Package Claim, then I can file an insurance claim with the USPS and will send out a replacement to complete your order.
Payment methods accepted: Paypal, Credit Cards, & Etsy Gift Cards. All prices are USD.
CALIFORNIA SALES TAX All California based sales will be charged California Sales Tax.
CANCELLATION POLICY You may cancel an order within 24 hours after you place it. Because I like to try and get your piece to you as quickly as possible, there are times I can turn them around the same day depending on the situation. Please convo me though after the 24 hours and I can try and see what can be done.
Returns & exchanges
FEEDBACK REQUEST My ultimate goal is to make sure everyone loves their order whether you are keeping the piece(s) for yourself or giving them as gifts. In the unlikely event that there is a problem with an order or you have questions or concerns, please contact me prior to leaving any unsatisfied feedback on the site. I really would appreciate the opportunity to work with you and quickly remedy a problem as I really want everyone to loves these pieces as much as I do!
RETURNS/EXCHANGES Customized orders (stamped pieces for example) are not returnable but of course, if there is a problem with the order etc, please convo me and we will work to quickly remedy the situation.
If it is not a personalized or customized item, you may make a return for a refund or exchange for another item in my store as long as the item is postmarked within 14 days of receipt.
*Hand Stamping is not an exact science and therefore you will find variations in the pieces such as some stamps may be deeper than others or they might be not 100% perfectly aligned but I don't let any piece go out the door that I am not happy with or wouldn't wear myself. Just please keep in mind that these aren't defects but part of the nature of the product.
*Sterling silver jewelry may need to be polished occasionally due to nature of the metal. I would suggest a polishing pad and not any sort of jewelry cleaner especially if the piece has been darkened as that would remove the darkening aspect of the piece. I highly recommend storing your pieces in an air tight container/bag to preserve it over the long term and please try to avoid contact with perfume/hair products/dish detergent etc.
*Prices are subject to change without notice due to the variability in the price of metals such as silver and gold.
*Charms and many of the pieces for sale do contain small part/pieces which could be a choking hazard for children or animals. Please note that you the buyer assume full responsibility when you make a purchase from Sorella Sweets.
*All material, images and descriptions from my store are the intellectual property of Sorella Sweets and can't be copied or utilized by anyone else for their own use. Of course I love when people share my work or use websites such as Pinterest as long as the original store name is left in there.