Orders paid through Paypal are shipped to Paypal address only. It is buyer's responsibility to ensure that the correct shipping address is provided for through Paypal and that it matches the shipping address on Etsy Invoice.
Buyer will be billed again for shipping cost on packages that are returned to 1AZClace due to incorrect address provided for in Paypal Invoice.
No order will be cancelled nor will return+refund/store credit be approved due to buyer's mistake with Paypal shipping address.
International order - It is buyers' responsibilities to be informed about the destination country's import regulations and duty charges, where it applies. Merchandise cannot be marked as gift. For tracking number services, additional Registered Mail service fee applies. Please convo with your needs.
Please use Etsy Direct Checkout for INTERNATIONAL Orders. All International orders paid through Paypal will be canceled automatically. Sorry about the inconvenience. It will be for our common buying-selling protection.
Shipping(Postage + Insurance + Handling) overage in excess of $2 are available for refund upon request, provided yarn purchased are not already on sale.
Rush processing is subjected to availability and additional S&H. Please convo with your needs.
1AZClace reserves the right to bill the buyer for additional international insurance and also insurance for any package valuing $250 and above.
Tracking number in the form of Registered Mail is an additional paid service. Starts at $10.75 for domestic packages. Please convo with your needs. Actual fee is subjected to changes in USPS's rate.
Payments are accepted through Paypal and Etsy Direct Check-out only.
For your invoice, please refer to Your Etsy>My Purchases>Invoice. If you need a paper copy, please convo.
CA sales tax of 9.00% is due at check-out on applicable orders.
Returns & exchanges
Loss or damage protection is buyer's responsibilities - please convo for postal insurance and tracking service at additional costs (postal rate) billed through revised invoice.
All items purchased from 1AZClace for delivery via standard shipping are purchased pursuant to a shipment contract. This means that title and risk of loss for such items pass to the customer upon 1AZClace's delivery to the carrier. As 1AZClace’s patron, you have the option to purchase premium handling such as Express Mail or Registered Mail as well as insurance for your order. It is up to you to take advantage of this option by notifying 1AZClace before, or, at the time of purchase. If you place an order and it is shipped via our standard method of shipment without requested insurance and your package gets lost or stolen, in whole or in part, or is misdelivered, 1AZClace cannot be held responsibled to furnish a replacement or process a refund in case of unfortunate incidences. Paypal or any other payment gateways’ policies should also not be used against 1AZClace in this instance where the customer have the option but do not wish to pay to protect their purchases. 1AZClace cannot enforce a mandatory insurance (or delivery confirmation in the form of registered mail/tracking number) all across the board as it will mean a significant increase in shipping/postage/handling cost for everyone regardless of their preference for risk/protection. If you do not wish to shoulder the cost for protection and do not respect 1AZClace’s policies, please refrain from transacting with 1AZClace. I appreciate your business and I wish to please, but within reason and respectful boundaries. Thank you so much for workng with 1AZClace to protect your purchases.
Refunds are offered if the wrong items are shipped. Shipping costs are not refundable. Unless the wrong item is shipped, buyer is responsible for return shipping, 25% restocking fee, plus insurance and delivery confirmation. No order will be cancelled nor will return+refund be approved due to buyer's mistake with Paypal shipping address.
Please understand that colors may appear different on different monitors for a variety of reasons. When in doubt, please convo for clarification prior to commiting to purchase. Returns due to color reasons are subjected to 25% restocking fees.
Returns & exchanges due to reasons which are not 1AZClace's mistake are subjected to 25% processing fee. This fee helps to pay for our time in helping you process the return, cancelling transactions, calculating the monies involved, relabeling unused/unwound yarn, relisting item, balancing our accounting, keeping records of returns, exchanges and the changes in sales taxes involved, if any.
Frivolous purchase (Purchase followed by cancellation request, whatever the reason may be.) is subjected to 25% cancellation processing fee, no exception. Please weigh your buying decision before inflating our gross sales just to see if 1AZClace offers loyalty discounts and how much in our after purchase and message to buyer. For genuine cases, i hope you understand that cancellations such as this, whatever the reason may be, inflates our gross and it adds up for the fiscal year upon which, 1AZClace has to pay more expenses in terms of tax bracket and frequency of taxes not to mention business license fee as well. The 25% cancellation processing fee helps to offset these liabilities. I apologise for any inconvenience this may cause.
All returns must be approved through convo. All returns must be received within 10 days upon approval, accompanied by delivery confirmation number. Items must be in unused, original condition.
If you need clarification on any policy, please convo prior to purchasing.
By transacting with 1AZColorworkslace(1AZClace), you acknowledge that you have read, agree and accept 1AZClace's policies.
You will indemnify and hold 1AZClace (our proprietors, employees, and agents) harmless from any claim or demand, including reasonable attorneys' fees, made by you and/or any third party due to or arising out of your breach of 1AZClace's policies, your improper use and/or violation of 1AZClace's merchandise and services.
Legal notices shall be served to the email address you have designated on your invoices (in your case). Notice to you shall be deemed given 24 hours after the email is sent. Alternatively, 1AZClace may give you legal notice by mail to the Shipping Address associated with your invoice, as identified in your My Purchases. In such case, notice shall be deemed given three days after the date of mailing.
1AZClace may on occasion make mistakes in listing prices and shipping costs. You may guess this to be the case as the price is not congruent with other listings of its kind. 1AZClace reserves all right to bill our patrons for the correct amount, or, to cancel the transaction and refund your money if that is your preference.
Gift cert and coupon/shopping codes are not applicable to custom orders, which are usually already processed on priority/rush order without additional charge. No compounding of codes/specials, i.e., one code/special offer per order.
The ETSY and ARTFIRE inventories are unique in that there are no double listings (there may be 2 skeins of 'xyz' yarn on Etsy and 6 skeins of 'xyz' yarn from the same dye lot on Artfire for the total of 8 skeins available).
I reserve all rights to decline service to customers with conflict of interests (e.g., yarn vendors selling similar items as 1AZClace, even when transacted using their personal accounts instead of their yarn store accounts), inclusive but not limited to abusive persons. All attempted transactions will be refunded in full.
Please read 1AZC's blog on Artfire and the Etsy Shop Announcement for sales, special deals and coupon codes. No manual refunds will be processed when a code is given on either the blog or the shop announcement. Please read and apply the codes BEFORE you complete your purchase and convo with your queries BEFORE you complete your purchase, and definitely check the blog and announcement for the codes. Thank you for making it easy for 1AZClace to offer you the money saving offers.