Your files will be available to download once payment is confirmed. Here's how.
My method of payment is PayPal and Etsy Direct Checkout. You are also able to pay via credit cards through Paypal as well. You don't need to have a Paypal account.
I ship READY-MADE items within 48 hours of payment, excluding public holidays and weekends.
As for the MADE TO ORDER items, I will begin my work as soon as I receive your payment. Custom order can't be canceled or refunded because the shape, yarn and color is made specially for you.
Returns & exchanges
In the event that you are not satisfied with the item, you will be fully refunded after I receive them, excluding shipping costs, please notify me within 48 hours after arrival. I will refund your payment after I received the returned items in its original condition (no trace of perfume, tobacco, washed, wearing, tearing, etc for hygiene reasons).
I will not be responsible for lost and damaged items sent by the standard service during the return.
Return shipping costs are to be made by the buyer. I do not take responsibility for lost/damaged packages that are shipped back to me.
Never hang knits, always store them flat.
Best way to hand wash your knit items is to soak them in a mild shampoo or wool wash (use only about 1 tsp's worth) with cool water. Do not rub, twist or agitate, just submerge in water & let it soak for 15-30 minutes. Remove excess water by squeezing and pressing with a dry towel & gently reshape and lay flat to dry.