I mainly use First Class mail - although if you are more comfortable with priority mail, let me know in your message and I will adjust the shipping cost.
I try to get shipments out within 2 business days of receiving payment - if there is a delay beyond that for any reason I will contact you immediately.
Usually I get international orders shipped on Saturdays when I can get to the post office. Most shipments are USPS First Class - if there is a need to ship priority, I will contact you, as the shipping costs vary by region and would change.
I will refund excess shipping costs.
Rabbit Hole Fibers accepts credit cards and PayPal.
Once I have received your payment, I will package up your purchase.
Returns & exchanges
Your satisfaction is very important to me! If you are unhappy with a purchase, please contact me as soon as the package arrives - I don't accept returns based on color or texture; I try to be as accurate and clear as possible regarding the physical aspects and as monitor display colors differently, if you have ANY questions, send me a message and I will either add more pictures or get as creative as possible with my descriptions.
Returns must be made within 14 days of the purchase date. Once the product is returned in resalable condition, I will refund the purchase price.
The buyer is responsible for return shipping costs and insurance.
I dye my fiber using professional, Jacquard dyes. I take all precautions to make sure my fiber rinses clear before I list them for sale, but keep in mind that fiber and dye can act differently with different water sources. For best results, please wash your fiber/yarn carefully.
I live in and work out of a smoke-free, cat-friendly home. I do not let the cats play with the fiber, so I don't expect you'd find cat hair in your purchase. But if you are highly allergic, I thought I'd put it out there.
I do keep Organic Lavender around all my wools as a moth repellant. I often include lavender with your order. If you are allergic, let me know.
As I rarely work with Superwash wools, remember to wash all my fiber carefully, as too much agitation can felt the wool!