Shipping will be to the address you provide during the Etsy checkout process.
Everything listed on this Etsy shop is shipped from the UK. Items will be shipped within 3-5 working business days of your payment being received unless otherwise stated. We carefully package your parcel to ensure that you receive it in perfect condition. All packages are sent via Royal Mail first class post.
All UK deliveries are posted 1st class signed for and we also provide a next day delivery service provided the order is placed before 10am.
We accept payments by Paypal & credit card.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
All items are made to order and only made once a order is placed. Unless a item is faulty i do not accept refunds.
If your order is faulty you must inform us with reasons and photographs within 5 working days of receipt and return the item within 5 business working days of receiving your goods.
Any items returned must be in original undamaged and unused condition. You must use tracking recorded delivery as proof of return as I cannot be held responsible for lost items in the mail; we do not refund the cost of returns delivery.
A refund for your items will occur when it has been received and checked by us.
* All return items must be in original condition & packaging. We do not refund return shipping cost.Unless there is a defect in the item, custom orders cannot be refunded or exchanged
Colors of hand crafted items may vary from screen to screen. Please note that all items are individually handmade, this means that every item is unique and may have slight variances from the photos. If you have any questions on our items, please let us know and we will be happy to help you.
If you like to enquire about a custom Order please contact us through Etsy
All designs are produced with the relevant licences.
Our main font SVG cut file, SW suzy q font, designed by Samantha Walker is used under permission of license #49794 purchased from digiplayground.com