Shipping is done via United States Postal Service USPS 1st Class Mail. All wool orders will be shipped within 48 hours. Gnomes will be shipped within 3-4 business days after ordered. Should there be delay in any order you will notify.
If you prefer faster shipping I will be more than happy to send you order USPS Priority Mail, please contact me immediately after placing order. If you prefer this method. I will be happy to invoice you through pay-pal for the extra shipping charges
Please remember 1st class mail can be very hard to track. Therefore once your order has left Dream Felt’s Studio we have no control over this service and are no longer responsible for parcel.
The same as the above applies for International orders. Dream Felt is not responsible for any import taxes, custom fees etc. that might apply at the time of delivery.
Please remember USPS 1st class International mail is the most economical way to ship. However we have no control on delivery times. Tracking this service is almost impossible. Therefore once your order has left Dream Felt’s Studio we have no control over this service and are no longer responsible for parcel.
Payment is to be made in US Dollars and I will be happy to accept payment in the following forms:
Credit Card payments can be made via PayPal. You do not need to have a PayPal account
Money orders and cashier checks are accepted. Personal Checks and E-Checks are also welcome. However your item will not be shipped until your check has cleared. It usually will take about 10 business days.
Returns & exchanges
We know you will be happy with your purchase. If for some reason you are not, please contact us with 48 hours of receiving your item. We will do my best to make sure you are a happy customer. That is very important to us. We offer excellent customer service!