We will send orders to the address listed on Etsy account by default. Please send us a convo if you want us to ship to a different address.
Items will be shipped within 3 days on receipt of payment. A confirmation email will be sent to you once the package has been shipped.
International shipping is REGISTERED AIRMAIL via the SingPost/Speedpost Worldwide Parcel, with Package Reference Number provided - http://singpost.com Shipment time is approximately 11-15 Business Days from date of shipping. It could be slightly longer depending on different destinations.however parcels can occasionally take up to 4 weeks and very rarely take up to 8 weeks due to circumstances entirely beyond my control, eg hold ups in customs, postal strikes etc.
Delivery within Singapore is Registered Mail via the SingPost, with Package Reference Number provided - http://singpost.com Shipment time is approximately 3-5 Business Days from date of shipping.
We will not be responsible for payment of import duties and tax on overseas shipping.
Contact us if you would like to purchase insurance.
PLEASE NOTE: Packages that were returned to me because address is incorrect/undeliverable or were unclaimed (not picked up from the post office) will be refunded excluding the shipping costs. If you would like the package to be sent back for any of the above reasons, an invoice for the shipping costs will be sent to you.
CUSTOM FEES FOR INTERNATIONAL ORDERS:
For buyers from the EU: you will be subject to taxes/fees which vary depending on the laws of your country.
For buyers from Canada: you will be subject to customs duty which vary depending on the province.
For US buyers: you will be subject to customs duty if purchase is over $200.
All international buyers please check your countries custom laws and fees before purchasing.
***** Note for all Canada customer , please note that shipping will take long , approx 1 to 2 month or so as it may be stuck in custom . this is feedback from most of our Canada customers. Please do not place an order if you think the shipping time is long.
We accept all major credit cards, including Visa, MasterCard, processed through Paypal. You do not have to sign up with Paypal to make payment.
Items paid with an e-check will ship once the e-check has cleared out. (it usually takes between 3-7days)
All transactions will be automatically canceled if payment is not made within 3 Business Days.
Returns & exchanges
Customer satisfaction is very important to us .
If you are not satisfied with your purchase, please send a report via email within 3 working days after receipt of goods.
Please note that due to the nature of manual production, slight variations in size/shape/color and imperfections such as scratches/dents/bumps are inherent in the process of making these findings.
**Please Note that for some dyed acrylic beads, colors may fade off if it in contact with sweat or water depends on the usage. Proper care will let the color last longer . For gold and silver plated , special care needs to be taken as not to in contact with water or sweat preventing it from tarnish and color fade easily .
We don’t hold any responsibility for the following situation to the products: - Color difference - Other problems which are not the fault of the seller. - Items have been resold as unfinished or finished products. - Items have left from us for 3 months.
In the case of a return, the shipping cost shall be borne by the customer. Upon receipt of the returned goods, we will issue a refund to your PayPal account.
Things to note : For gold plated and silver plated products , we cannot gurantee the period of time that it will tarnish .
We make sure that all our items will be ship in good condition as customer feedbacks are very important to us.