All items are packaged in a jiffy bag or box (whichever is most appropriate) and will be packed with bubble wrap where needed. I use recycled packing where possible.
UK SHIPPING All items posted to the UK are by Royal Mail First Class Signed For service. This means items are signed for upon delivery, this is to protect both buyer and seller if the item is lost or damaged in the post. I am happy to combine postage on multiple items, please message me for a quote specifying which items you are interested in. I will them weigh the items and get you an accurate postage quote. Where it is cheaper to use a tracked courier, such as Collect Plus, we will always offer that option.
Items will be shipped to the address on the Paypal transaction, this is inline with Paypal policies, please make sure your details are up to date.
I aim to post items as quickly as I can and certainly not longer than 48 hours after purchase. If you need an item in a rush, please message me before purchase - 90% of the time I can post the same day.
Now available on most listings, please be aware that customs may delay items for up to 6 weeks. Please contact us if you need more info on estimated shipping times.
Payment is preferred by PayPal. You do not need a PayPal Account to pay for your items through PayPal: You can choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
If you are having problems with payment please contact me and I'll do my best to help.
If you want to pay by bank transfer, cheque or postal order please contact me to arrange. Please note, items will not be posted until payment has cleared.
International orders must be paid via Paypal.
Returns & exchanges
Please read the descriptions carefully. If you are unhappy with your order for any reason please contact me within 5 working days of receiving your package. I will do my best to resolve the problem quickly. Refunds and exchanges are considered on a case-by-case basis.
It is very rare that a package will get lost or arrive in damaged condition but if it does I will resend the item wherever possible. Please be aware some items are one-offs and cannot be resent/remade. In this situation, I will offer you a suitable alternative or a refund.
Please do make sure your postal address is correct, up to date and easy to understand for UK/OVERSEAS processing. If you receive an item and are not satisfied you can send it back and I will refund you providing the item is in the condition it was sent. The cost of returning the item is the buyers responsibility and we recommend you use a tracked postal service. Please note we will only refund for the item and not the postage paid.
Custom Orders are welcomed, if you see something you like but would prefer a different colour/style/theme, please contact me and ill do my best to meet your requirements. With custom orders, I will provide you a quote and if you accept the quote, 50%of the total is payable upfront.
Upon completion of a custom order, I will send you photographs to make sure it meets your requirements, them the remaining balance will be due before shipping. In the unlikely event that a custom order does not meet your specified requirements, I will refund your deposit.
At busy times, especially in the run up to Christmas, orders can take up to 3 weeks to complete, due to demand.