Items will ship via EMS from Panama to the United States in batches, typically on Mondays. Once in the United States and the items have passed through customs, they will ship individually to each recipient via USPS first class or Priority mail, tracking is included. (This method is currently 2-5 day production time & 2 week ship time)
Unfortunately once items have been mailed jYOUlry can not be held responsible for delays caused by the shipping company. All purchased orders (giveaway winners are excluded) include insurance and jYOUlry WILL replace any lost or stolen packages, but will not reimburse for late packages. We do NOT guarantee delivery dates but will always make every effort possible to ensure orders are received on time!!! If you have a deadline in mind (for a holiday, birthday, wedding, etc...) PLEASE tell jYOUlry ahead of time so we can move up your production date if needed.
CANADA: as a courtesy jYOUlry now offers first class international shipping on orders to Canada ($6)... however... this option may take up to 5 weeks, does NOT include tracking and jYOUlry will NOT be responsible for orders lost by using this method. If you wish to upgrade to EMS shipping ($15) you will receive your order in 7-10 business days and includes a tracking number.
We currently accept Paypal and Direct Checkout via Etsy
(Paypal options include all major credit cards, bank transfers and check payment)
Returns & exchanges
Refunds will ONLY be given in the case that an order was purchased but can not be shipped by your requested date.
If you purchased an item and changed your mind about that item, you MAY exchange the item for an other item of equal or lesser value only IF the order was not shipped yet. Simply contact me at info [!at] jyoulry.com (if the new item you prefer is more $ then you will be invoiced for the additional payment before order will be completed).
If you feel an item has been DAMAGED DURING SHIPPING, then please photograph the item(s) and email to info [!at] jYOUlry.com and every effort to correct the issues will be made, including replacement/refund if necessary!
jYOUlry does offer wholesale prices on many items such as the home button stickers and personalized wine bottle toppers... visit my primary shop at http://www.jyoulry.etsy.com