All items will be carefully packed and mailed within 3 business days after payment is received. I will not be held responsible for any customs fees for packages sent to international locations, or for packages sent to wrong locations if the address provided is incorrect. I will contact you if I find a difference between the addresses provided by Etsy and by PayPal, and wait for your answer before I send your order. If no answer after 3 days, I will send your order to the address provided by Etsy. Estimated shipping times: from my experience it usually takes 2-4 weeks for orders to reach USA addresses, and 2-3 weeks for Europe. Orders are sometimes delayed and reviewed by customs. Patience is needed, as these are only estimated times. I cannot be held responsible for any postal or customs delays after I ship out your order. Orders will not be called 'lost' untill at least 40 days after shipping. After this, it will be decided friendly between customer and me what measures have to be taken. The buyer will have the choice between a replacement item or a full refund.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Return policies: I want every client to be happy with his purchase. Every case will be treated individually. If, for any reason, you are unhappy with your purchase, please contact me within 7 days of receipt for an exchange or refund. All merchandise must be returned in original condition to receive refund.
I make every effort to display the colors as accurately as possible. However, each monitor reproduces colors differently, therefore the color that you see may be slightly different from the actual color. I usually take pictures in direct sunlight, colors may look a bit less bright indoors.