Your order will be dispatched in 1-4 working days after receipt of payment. Orders in Italy will be dispatched via courier or priority mail (depending on your delivery address) with tracking number. Cat in Bag will choose the most suitable delivery method for your location.
International orders will be dispatched via normal airmail without tracking number. If you would like to send it with priority mail with a tracking number please select Shipping Upgrades.
Orders will be dispatched to the address indicated in Etsy, please always check it is correct.
Estimated delivery times depend on your location: Italy: 1-3 working days with Courier, 3-5 working days with Registered Mail
Europe: 9-12 working days (no tracking number) Mediterranean countries: 13-15 working days (no tracking number) North America: 17-30 working days (no tracking number) Rest fo the World: 23-40 working days (no tracking number)
For internationl costumers: if you need delivery faster, you can choose shipping upgrades (Speedy delivery) available in the cart. Estimated delivery times with "Speedy Delivery" are: Europe: 4-7 working days (no tracking number) Mediterranean countries: 6-9 working days (no tracking number) North America: 7-10 working days (no tracking number) Rest fo the World: 10-15 working days (no tracking number)
Estimated delivery times can vary due to customs or holidays such as Christmas and any delay is not dependending on Cat in Bag.
For shipping address is used Paypal on this in the case of payment by Paypal or this one on Etsy in the case of payments with Postepay (only for Italian users, it is indicated with "other"). Always check that the address is correct, there are no refunds or replacements in case the package does not arrive to the wrong address.
The option "Other" or "Other form of payment" among the choices for payment refers to payments via Postepay (only for Italian users) or Bank Transfer (for all buyers, including international). If you wish to pay with these methods of payment, select "other" when ordering and I will send you the data as soon as possible.
The items will be shipped only after receiving the payment.
All orders made and unpaid within 5 days will be canceled.
Returns & exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you're not fully satisfied by your purchase, you can return it within 14 days from receipt, the dispatching costs for the return will be at the expense of the client. In case of return, you'll get full refund only of the cost of the items.
It is possible to cancel your order before it is dispatched or ready for dispatching. In this case you'll get full refund except from PayPal or Direct Chekout fees or 1 Euro if you paid with PostePay (those are commissions that the two services keep to send your money back). For Italian customers, if you cancel your order once the courier is booked and your order is ready for dispatch, you won't get refund of the courier fees
Orders will be dispatched to the address indicated in Etsy, please, always check it is correct. We can't accept complaints or approve any refund for orders not dispatched because of a wrong address. In case of the package back to me for non-delivery or wrong address, you can request a refund of the cost of items without shipping charges, refund payment will be made without the fees requested by Paypal, Postepay or credit cards (from time to time will be indicated). If you choose to ship back to you the same objects, the new shipping cost must be paid in advance and the package will be shipped only with a method with tracking number (the cost will be shown from time to time according to the package weight).
Confirmed orders must be paid within 7 days otherwise, they will be cancelled.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.