►Your shipping is calculated by where you live, so follow the guidelines by listing your zipcode or country.
► I ship US Postal Service First Class, or International First Class. If weight warrants, it will go Priority Mail. In my Shipping profiles, I list approximately how many days it will take me to prepare the item for shipping. For example, a personalized embroidery item takes longer than a pre-made neck cooler, etc. I do not count weekends as business days.
► Remember that all Taxes and Customs charges are your responsibility.
► There is a shipping discount for multiple items. If, for some reason it doesn't calculate correctly, I will refund you what the difference should have been.
► I will contact you with reasonable shipping times for special large orders.
► If you need an item rushed to you other than First Class Mail or Priority Mail, CONTACT ME and I will quote you the shipping cost, then list a Custom Reserved Order for extra postage so you can pay that extra and I can ship it out right away.
► If I have to delay a shipment for any reason, I will let you know ahead of time.
► Remember that if your postal rates seem excessively high, I do not set them. I use the US Postal charts, and add in just a small handling charge for shipping materials and transportation to the Post Office.
-♦ I accept only PayPal and credit cards or Etsy gift cards through Etsy. I do not accept any payment personally -- it all goes through Etsy checkout at the time of purchase. "Contact me" if you have questions regarding any special order we might have agreed upon.
REMEMBER THAT THE ADDRESS ON PAYPAL IS THE ONE THAT GOES ON THE SHIPPING LABEL. I WILL SEND IT TO THAT PERSON AND ADDRESS!!! If it doesn't match the Etsy address, I will contact you with confirmation of address. It might hold up shipping time.
IF YOU WANT ME TO SHIP IT TO SOMEONE ELSE, LET ME KNOW -- AND ALSO IF IT'S A GIFT so they don't get the receipt!
Most importantly, I will make all contact with you via Etsy's contact/mail system right here.
-♦ I WILL NOT CONTACT YOU THROUGH YOUR PERSONAL EMAIL -- only Etsy. Thanks. Exception: If you do not answer me through Etsy. So please check for questions there.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
► All sales are final unless something is damaged or sent in error. If you need to talk to me about something, CONTACT ME via Etsy if you need to. I may ask for photos of the object in question. DO IT NOW! SOONER IS BETTER.
Thanks for understanding.
► DO NOT AUTOMATICALLY SEND BACK AN ITEM AND EXPECT A REFUND.
► If you want a special order, contact me. I am only able to take limited custom special orders. For example, I am happy to do them for Foam Can Coolers (unless they are on hold). Think of teams, hunting groups, bowling teams, off-road groups, etc. IF YOU DO NOT SEE A PICTURE YOU WANT, ASK FOR IT!
► Foam Can Cooliers/Wraps: If I am running short of a color for a multiple order, I will let you know and your order may be delayed by up to 2 weeks until that color comes in. Thanks for understanding. (I may, at times put the production of these on hold - just ask)
►WARNING: Although polymer crystals in the neck coolers are nontoxic. ♦♦♦ THEY EXPAND TO SUCH AN EXTREME, THAT THEY SHOULD NOT BE LEFT AROUND SMALL CHILDREN OR ANIMALS. ♦♦♦ THEY CAN BE VERY DANGEROUS IF SWALLOWED ♦♦♦ ♦♦♦ Also, do NOT run them down the drains as water will swell the crystals into the pipes.
► I can NOT make special orders on MY POLYMER CLAY PRODUCTS. My designs are limited to what I have on hand at any given time. Thanks.