I usually post every day Monday to Friday. Orders placed after 11am will normally be processed the following working day.
UK delivery is by First Class Royal Mail. If you wish to upgrade your order to Guaranteed Next Day then get in touch as early as possible and I will let you know if I can do this for you, and also the additional cost.
International delivery is by airmail and cannot be upgraded.
Please allow three working days for delivery in the UK, and 12 working days for international delivery, although orders will often arrive sooner than this.
I always send an email to advise when I have posted your order.
Sometimes things do go wrong with delivery which are out of my control... if you have not received your item within five working days (UK) of me posting it then please get in touch. For international deliveries please allow 15 working days.
I do not accept e-cheques.
If you wish to cancel your order please let me know as soon as possible. Once your order has been posted then a refund is only possible once the item/s have been returned to me in saleable condition.
Personalised orders cannot be cancelled once they have been made.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
If for any reason you are dissatisfied with your purchase please contact me to arrange an exchange or refund.
Personalised products can not be refunded unless faulty.
Please contact me first before leaving negative feedback, as I will do all I can to resolve any dissatisfaction.
Any customs charges incurred are the sole responsibility of the customer, and the onus is on the customer to check any relevant customs charges, tax or duty, which may be payable in their own country before placing an order. By placing an order you are agreeing to this policy.
Please be aware that envelopes may vary slightly to those pictured - wherever possible I will supply an envelope as pictured.