Orders are shipped via USPS First Class or Priority Mail unless otherwise noted. USPS tracking numbers are provided when items are shipped.
Shipping costs shown apply to the contiguous 48 states. Additional charges may apply to orders shipping to AK and HI. Please send your zip code with a request for a quote.
First class and Priority Mail transit times are estimates, and NOT guaranteed. Once an order is shipped, we have no control over delivery time. Refunds are not given for postal delays.
Please check our shop update for current turnaround time. If you need something shipped faster than our current turnaround time, please contact me before placing you order. Putting a 'needed by' date in the notes to seller will not guarantee that your item will arrive on time.
Payment must be received before items are cut. All items are made to order and orders are processed immediately after they are received. Once designed or cut, orders cannot be cancelled or refunded.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
All items are custom or made to order, therefore we cannot offer refunds once an item has been cut or a custom item has been designed.
If an item is damaged in transit, please send images of the damage, as well as the packaging via convo. An insurance claim will be filed and item(s) will be replaced.
Pieces are laser cut from 6mm (1/4") Baltic birch plywood, unless indicated otherwise. Laser cut wood has a smooth brown edge that does not require sanding. There may be small burn marks on the back and/or front of the pieces. This may be easily painted over, sanded, or left as-is for a more rustic look. The wood will have an odor that will fade in a few days.