Your order will be posted using Royal Mail from the UK. I use 1st Class for all UK orders and their standard Airmail services for all International orders. This does NOT include a tracking number, inside or outside the UK.
International (non-UK) shipping can sometimes take a little while and is NOT tracked. For example, USA & Canada can take up-to 4 weeks from dispatch, this is usually due your parcel being stopped at customs, although ti is usually about 7-10 days. Do let me know if you have any questions. There are other quicker options at an additional cost to you. So please do get in touch if you would like me to look into that for you.
All prices include UK VAT.
You can pay via Paypal, Debit/Credit card or Etsy gift card
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 7 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
* Please note WE DO NOT offer refunds on personalized / made to order items.
* If you no longer wish for the order to be made you MUST state you wish to cancel the order within 7 DAYS of the date of ordering.
* I will replace like for like any items that are damaged in transit or offer an alternative solution.
*If you wish to return you order for any reason you, then this is at your own coast.
This obviously does not affect any of your statutory rights.
For international buyers - please be aware there can be customs charges that you might have to pay! Sometimes customs can hold up parcels for a few weeks. This is unusual but is possible