SHIPPING: Please allow 2-7 business days for shipment. International orders may require an additional 2-3 business days for shipment. I ship Monday - Friday excluding Holidays and my preferred carrier is USPS. Most domestic orders are sent via First Class Mail. All domestic shipments include complimentary Delivery Confirmation. Jewelry Supply House is not responsible for items damaged in shipping if insurance is not purchased. If you would like insurance, please contact me. In an effort to keep my shipping prices as low as possible, I DO NOT automatically insure your package. I am happy to insure your order, however, you must request it.
* INTERNATIONAL customers are responsible for any and all customs taxes, duties, or fees, should any be incurred. I am also not responsible for items damaged or held up in customs. If you would like to purchase insurance, please let me know. Insurance on international parcels is somewhat costly, but I will work with you to get the most economical rate and will ship via alternate carriers if requested. Additionally, for international orders, I will gladly provide you with a customs form number for tracking purposes should you request it in advance, but I am not responsible for lost packages. ***International Shipping times with USPS are around 2-6 weeks for arrival (most of the time around 2 weeks)
IF you prefer a different Carrier- I can check rates for you and set up a listing for those rates to be paid by the customer.
I accept paypal, or Credit cards through direct checkout
Custom/ Reserved orders: We will hold reserved orders for 72hrs only. After that we have to put the merchandise back in stock, and will cancel the order.
Returns & exchanges
Please shop with confidence. Satisfaction is guaranteed. If you are unhappy for any reason please contact me within 7 days and return the item in it's original condition. I will issue a full refund minus shipping, no questions asked once the item is received back to me. All cut chain sales are final. All custom made orders are final. Cut bead strands may not be returned or exchanged All Cut Leather sales are final.
Disclaimers: Our electroplated gold layered (dipped/edged) items are made with a layer of copper, then nickel, and finally a heavier layer of gold or silver. If you are sensitive to plated jewelry in general please do not purchase.