Glass Disclaimer: Our online glass photo's are meant to give the stained glass artist a general idea of the color and texture that you would receive when purchasing glass products. Please note that every glass product is unique and therefore the images you see should only be used as a guideline. Also, computer settings such as the gamma setting on your monitor and the amount of display colors on your video card may alter the colors of the images on your screen.
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Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
A 15% restocking fee will be charged and the customer must pay the shipping both ways. If you receive defective or incorrect merchandise through an error on our part, notify us within two days. We will pay for shipping both ways to return it. Unauthorized returns WILL NOT be credited.
Sorry - no returns on books, patterns, lead came or video tapes, except for replacement of defective merchandise.