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Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Due to the digital nature of my products, I cannot provide a refund once a digital file has been sent. However, if you are unhappy with your purchase for any reason I would be happy to work with you to get you the product you want.
All custom orders will have a revision on the pencil sketch, a revision on the watercolor, a revision on the digital file as well as on the wording.