★ Please read all our policies before placing your order ★
♥ ♥ ♥ This is an artisanal 100% hand made to order product, it can take up to 2 weeks for shipping, if you are in a hurry please send us a message to check if we have it in stock for fast shipping. Thanks! ♥ ♥ ♥
• This is a brand new hand made silicone mold exclusively designed for our store MADE TO ORDER, in food grade silicone; The picture above is the fondant figure that you can make with the mold.
• Our molds have multiple textures, like metal, wood, stone to name some. All of them are extracted from real objects, I created resins and modified them by hand. All of them are modified specifically for the sugar and pastry arts.
• The mold is in clear silicone and due to the manual process you will see bubbles or unevenness in the non-molding areas , but the figures that you can mold are guaranteed. After the mold is done, I make proofs of the figures to ensure that your mold is 100% accurate.
• My molds are great for fondant, gum paste, cookie dough, melted chocolate .
The molded figure measures about 4 1/2" of diameter
The mold must be washed with soap and water before using (New Mold)
Do not use the mold for food if you have molded other non-food safe materials
• Although is not necessary if your mold is a very intricate figure dust it with corn starch and a brush before using it with fondant, gum-paste or cookie dough.
Do not fold it and keep it on the flat side when in storage.
• Our molds and accessories are normally shipped when the payment has cleared.
• Our molds are hand made with no industrial processes, therefore they can show slight variations.
•We USPS First Class Mail, plus insurance and tracking code, which most often delivers between 2-5 business days depending on your zip code if you need it faster you can buy the priority shipping upgrade that is available in the store too.
Special note: These are made by me! (not made in china) (｡◕‿◕｡)
Question or special requests? send me a convo.
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Shipping & policies
****PLEASE READ TO AVOID MISUNDERSTANDINGS *****
☆Cookie Cutters and Molds☆
• All orders are shipped through the USPS, and will have a tracking number.
• Hand made cookie cutters can take up to 6 week to ship in they are labeled as in BACK ORDER.
• Please use the map in this link https://www.usps.com/priority-mail/map/ to check average delivery times using 02135 origin zipcode .
Please Always check the approximate shipping time on the shipping tap on each product
• We ship internationally via USPS First Class International if you want to use other carrier let us know and we can give you the new shipping cost.
• The customs form is attached to your box and will have the value including shipping. PLEASE DON'T ASK ME TO AVOID REPORTING THE PRICE, IT IS A USA FEDERAL LAW. For all the info about fees and taxes in your country, please contact your local Post Office .
• International shipping may take up to 6 weeks, the package will have a very basic tracking not very informative. If your box has not arrived within 45 days, please contact your local Post Office with the registration number that we provided to you. If by any chance the box is not deliver to you due to issues with your address and is returned to us, we will reimburse only the cost of the cutters and not the shipping cost.
• All our cookies are shipped through the United States Postal Service Priority Mail (USPS). This averages 2 to 3 days for delivery, but that is only an estimate and cannot be guaranteed. We check with the USPS calculator for their estimates.
• Please use the map in this link https://www.usps.com/priority-mail/map/ to check average delivery times using 02451 origin zipcode .
• The cookies are insured for $100, and will have a tracking number. Please note that once cookies are in the hands on the USPS, we are no longer responsible for your order. Because of this, no refunds will be issued due to breakage or delivery delays.
If you want to insure your order for more that $100 please let us know.
• Please in your initial convo specify the date of the event to be able to ship the cookies with the appropriate time.
• The shipping address that we will use is the one on the Etsy receipt unless you indicate a different address.
• The prices on each listing are calculated for the amount of cookies on the specific listing for larger orders or custom cookies the shipping cost will be calculated based on the custom order.
• All our packages have tracking! the number is sent to you when the cookies are shipped.
If you need and special note in your order please send us a convo specifying it!
WE WILL NOT SEND NOTE IF YOU DONT SPECIFICALLY REQUEST IT
Example: Please add a note that reads: " This is a note....... From: The customer"
• Each cookie is wrapped individually in heat sealed clear cellophane bags, the cookies are placed in a bakery box all protected with crinkled paper and paper. That box is placed in other box and with additional layers of protection plus FRAGILE signs attached to the box.
♥Payment accepted through credit card directly through Etsy and via PayPal.
♥ Orders (cutters, molds, accessories, cookies) cannot be booked until payment is received in full.
♥Cancellations(Cookies): All cookies are made to order, just for you! For this reason, once baking begins we cannot issue a refund. Please contact us if you wish to cancel your order and we will be happy to discuss your options.
☆Please! do not order cookies with out confirming with us dates and availability. If the order is placed and we don't have availability we would have to cancel and refund your money.
♥Cancellations(Molds, Cutters, Accessories): Molds, Cutters(Not Custom) and Accessories orders can be canceled before the order is shipped. If you placed a custom order for cutters the order can not be canceled unless we haven't started the fabrication process(We start cutter custom orders 2 days after the order is placed ).
Returns & exchanges
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Our Cookie cutters and molds are returnable unless is a custom order ; we will reimburse you once the cutter or mold is back in our hands, we would need it back with in a week from delivery.
Cancellations: Our cookies are made to order that means we don't bake them before we sell them or keep them on storage or freezer. After we start prep work we cannot issue a refund (normally we start prep work for cookies a week (8 days) before the shipping if the cookies have been ordered with in less than a week we can not issue any refunds). Please contact us if you wish to cancel and we can talk about any other option.
• Our cookies are made to order and are NOT eligible for refund. If the cookies arrived to you with damage, do not consume them and don't toss the packaging(you will need proof of the damage good), a claim can be filed directly with the United States Postal Service for the amount of the insurance.
• The following link will provide you with the information you need to begin the process: https://www.usps.com/ship/file-domestic-claims.htm, you will need, proof of purchase, tracking number and proof of the damage goods.
☆FOR ALL OUR PRODUCTS☆
We will not assume any responsibility for boxes that where safely delivered but tossed, destroyed, burn, rejected, stroked with a car, or any unimaginable action by the recipient or act of God. So please send us a Convo with all the specific instructions for delivery. (This apply for all our shipped products).
♥Sugar cookie ingredients:
Butter, powdered sugar, vanilla extract, all purpose flour, salt.
♥Royal Icing ingredients: Powdered Sugar, meringue powder, vanilla extract, water, wilton food color
♥Cookie Cutters: 100% food grade stainless steel
♥Silicone molds: %100 Food safe silicone.
☆Food Allergies: Our cookies have ingredients that have been processed in installations where nuts and milk are processed too ;is NOT recommended that any person with allergies consume the cookies.
☆Custom Orders: Custom order pricing will include the time required to develop the design sketches or samples. Pricing is based on level of detail, number of colors and quantity.