Items are sent by regular mail. They are not tracked unless you upgrade your shipping to tracked shipping when checking out. Items take from one to two weeks to ship but can take longer depending on location. Sometimes (but not often) customs can delay shipping.
Returns & exchanges
If an item arrives damaged or doesn't arrive at all I can refund or resend the item.
Most of the time items arrive quickly so delays are thankfully rare. If the item is delayed in the mail, I will refund or resend the item after a reasonable amount of time to allow the item to arrive. (99 percent of items do arrive, even if delayed an extra week or two)
If the item is damaged I will refund the item immediately once photographic proof has been sent in a convo.