Buyer pays for shipping costs of all products! Some shipping costs are listed, others the buyer incurs cost. I apologize that some items are expensive to ship. I am not Walmart or Amazon and I cannot control the USPS. I wish! I will refund huge overages that sometimes occur.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
No refunds! I will be happy to remake items that are misspelled or not what you ordered. If your product is damaged, I can replace it but please send my a picture because I file damages with the USPS. Thanks for your understanding. Please read descriptions carefully.
Because all embroidery items come from the TN store, the Etsy webmaster is Shannon, in SC. We love custom orders and will try our best to do what you need.