All shipments (Domestic and International) are shipped USPS.
Your purchase will be mailed within 48 hours of received payment, Monday through Saturday. If for some reason the shipment will be delayed, you will be notified as soon as possible and offered a full refund if desired
Please note that insurance is NOT included. If you would like the package to be insured, please convo me before placing the order.
All orders will come with a tracking number and will require signature. Because signature is required I am unable to ship to a P.O. Box.
International customers: Unfortunately tracking is not available. Please allow up to 3 weeks for package delivery. Please keep in mind, the buyer is solely responsible for any and all taxes, duties or other fees due on their package.
In the rare event that your package is lost, I will work with you to resolve the issue any way I can.
Payment is due at time of order. At this time I am only accepting Pay Pal. I am sorry for any inconvenience this might cause.
Non-Payment : If I have not received payment within 48 hours of order being placed, I will cancel the order and return the item to the shop.
Customer Cancellations: If you find that you need to cancel an order, it must be done before order has been shipped. Please convo me immediately to cancel an order.
Holds: Want something but need to wait... I've been there. I will hold up to 3 items for up to 7 days. Near the end of the 7 day hold period, if I haven't heard from you, I will contact you to make sure you are still interested. You must respond to this contact within 2 days or the item will be returned to stock.
Please convo me if there is something you would like to hold.
Returns & exchanges
We want you to love everything you buy from us at Galiana Creations. If you're unsatisfied with your one of a kind items for any reason, please contact me within 7 days of receipt to initiate the return process and get the matter resolved quickly. All returned items must be in the original condition. When the returned items are back in my hands, you will be refunded (via Pay Pal) the full purchase price and outbound shipping for the item in question, but you are solely responsible for the return shipping. Please do NOT return an item without contacting me first!!
If you would like to do an exchange, that is a welcome option, however you will be responsible for the shipping on the exchange item.
Please let me try to resolve the issue before leaving feedback.
Every effort has been made to depict the yarns, fabrics, stones, charms, crystals and beads in their true colors. Please keep in mind that monitors really do vary. If you have any question about the color of an item you are interested in, please convo me before purchasing.
I can wind your yarn into center pull "cakes" free of charge. Just add a note in the comments section of your purchase and I'll be more than happy to oblige!
I always love to see what you make with my yarn!! Please email or convo me with photo's!
I have a Smoke-Free, Pet-Friendly environment. While I try my best to keep my puppy, Lexi (4 year old sweet and mellow as can be beagle mix) away from the yarn...but it is her home too. Please keep this in mind if you are severely allergic.
I can turn any stitch marker into earrings... and any earrings into stitch markets, just convo me and we'll talk.