Items ship between 1-3 business days for domestic (US) orders and 1-5 business days for international orders, unless the listing is a "pre-order" item at which time that is stated in the item's description. Special orders/custom orders shipping time will vary depending on the quantity and items ordered. You may choose the shipping service you would like at checkout. Shipping speed will depend on the shipping method chosen. Some items that are too heavy for first class shipping will have to be shipped via priority mail. Any discrepancies with orders must be reported within 3 days of receiving the items.
If your order is very large, please message us about getting a flat rate shipping cost for your entire order (priority shipping only).
Payment is expected at the time of purchase. We accept paypal, credit cards, and Etsy gift cards as payment.
Returns & exchanges
**All returns must be approved before being sent back. We reserve the right to refuse any return that has not been approved or that has been sent back past the return date of 14 business days.
All returns must be sent back within 14 business days of receipt. The return must be approved before being sent back. Once approved, the items must be packaged securely and shipped with tracking to ensure it arrives. If tracking is not used, we are not responsible for items that are lost in the mail.
**Custom orders that are made specifically for you or your company may not be returned. Any labor charges/molding fees associated with assemblage/production of any order will not reimbursed.
**Special orders (items ordered just for you/items that do not normally carry) may or may not be returned, depending on the item. If any item is special ordered for you, we may not continue to carry it after the order, which is why we may not allow a return on that item. Special orders that are allowed to be returned will be charged a 30% restocking fee upon return. Please inquire about this prior to purchase if you have any questions.
**Any order discrepancies must be reported within 3 days of receiving the order.
**All other returns will be charged a 20% restocking fee, which will be taken out of the original total upon reimbursement. Original and return shipping costs are the responsibility of the buyer and are not reimbursed.
Custom orders are welcome! You may request a custom order by messaging us through Etsy email.